WorkWhile

Marketplace Operations Manager

WorkWhile

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Tech Stack

SQL

About the role

  • Own the P&L for our Events & Hospitality industry vertical, allocating spend across levers to achieve company goals
  • Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling
  • Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run, developing playbooks & product backlog
  • Collaborate with the data science team to forecast and manage WorkWhile’s future labor needs, understand supply and demand, and help optimize models
  • Manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets
  • Develop the metrics and dashboards to help balance the marketplace and measure success.
  • Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls

Requirements

  • 3-4+ years experience in a strategic consulting, finance, or early stage startup role
  • Ability to drive projects to completion who is excited to own both strategy & execution
  • A strong “Bias for action” - you don’t let perfect get in the way of good
  • Experience managing cross-functional projects & outcomes
  • Proficiency in SQL and data analysis is a must
  • Commitment to improving the lives of low-wage workers
  • Willingness to work a shift once a quarter to keep learning
Benefits
  • Competitive base salary + equity in a high-growth, venture-backed company
  • Hybrid work culture with office hubs in SF, NY, Seattle & Toronto.
  • In-person company off-sites
  • Medical, dental & vision coverage
  • Unlimited PTO
  • 401(k) with employer match
  • WFH stipend to support your home office setup
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L managementmarketplace operationsprocess improvementsdata analysisSQLmetrics developmentdashboard creationproject managementstrategic planninglabor forecasting
Soft Skills
strategic thinkingexecutionbias for actioncross-functional collaborationcommunicationproblem-solvingadaptabilityteamworkleadershipcustomer engagement