Senior Administrative Assistant
Twilio
Customer Support & Administrative Assistant, Solar Industry Experience Preferred
WorkStaff360
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 $3 - $4 per hour
Job Level
Junior
About the role
- Monitor the general company inbox, respond to inquiries when possible, and forward emails to the appropriate team members as needed.
- Answer inbound calls from current customers, provide excellent support, and log necessary follow-up actions.
- Use the company’s CRM to assign and track follow-up tasks for colleagues and ensure timely completion.
- Conduct a daily review of monitoring software, identify important alerts or issues, and create tasks or notifications for colleagues to address.
- Assist in organizing schedules, tracking communication logs, and maintaining
Requirements
- 1–2 years of experience as a Virtual Assistant, Customer Support Representative, or Administrative Assistant (remote experience preferred).
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities with high attention to detail.
- Proficiency in CRM systems and productivity tools such as Google Workspace or Microsoft Office.
- Ability to handle inbound calls professionally and maintain a courteous, solution-oriented tone.
- Reliable internet connection and a quiet workspace.
Benefits
- HMO coverage after 1 year of employment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM systemsGoogle WorkspaceMicrosoft Office
Soft skills
written communicationverbal communicationorganizational abilitiesmultitaskingattention to detailcustomer supportsolution-oriented
