Workplace Options

Counselor

• Engage with participants over the phone, video, chat & email
• Create a connection with the client to ensure they feel heard, supported, and cared for
• Support individuals in exploring their situation and finding a path forward
• Maintain clear clinical and task-oriented documentation in case management system
• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management
• Assess clients thoroughly to ensure appropriateness for short-term counselling
• Assess and manage high risk calls and working closely with individuals at risk
• Appropriately refer clients to external resources or within WPO as part of our holistic approach
• Deliver comprehensive administrative support

EAP Counsellor, Overnight Shift

Customer Support

• Providing exceptional customer service to employees and their families
• Assisting them in locating valuable resources and referrals within their community
• Working in a fast-paced environment and upholding WPO's core values while maintaining high-quality customer service
• Telephone skills are vital in this role
• Assessing the needs of employees through targeted questioning
• Gathering personal information and details about the individual requiring care
• Providing clear explanations of the issues and needs
• Delivering high-quality customer service through written and verbal interactions with clients and providers
• Performing quality assurance callbacks to clients
• Ensuring high-quality work in all aspects of the position

Customer Service Specialist

• Our EAP Counselors engage with participants over the phone, video, chat & email
• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality
• Assess clients thoroughly to ensure appropriateness for short-term counselling
• Assess and manage high risk calls and working closely with individuals at risk
• Appropriately refer clients to external resources or within WPO as part of our holistic approach
• Collaboratively develop clear and concise treatment plans for clients
• Maintain clear clinical and task-oriented documentation in case management system
• Any additional tasks pertinent to the position, as deemed appropriate by management

EAP Counsellor, Overnight Shift

Customer Service Specialist

EAP Clinical Counselor