Workplace Options

Counselor

• Our EAP Counselors engage with participants over the phone, video, chat & email
• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality
• Assess clients thoroughly to ensure appropriateness for short-term counselling
• Assess and manage high risk calls and working closely with individuals at risk
• Appropriately refer clients to external resources or within WPO as part of our holistic approach
• Collaboratively develop clear and concise treatment plans for clients
• Maintain clear clinical and task-oriented documentation in case management system
• Any additional tasks pertinent to the position, as deemed appropriate by management

EAP Clinical Counselor

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in case management system.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Clinical Counsellor – Overnight

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality
• Assess clients thoroughly to ensure appropriateness for short-term counselling
• Assess and manage high risk calls and working closely with individuals at risk
• Appropriately refer clients to external resources or within WPO as part of our holistic approach
• Collaboratively develop clear and concise treatment plans for clients
• Maintain clear clinical and task-oriented documentation in case management system
• Any additional tasks pertinent to the position, as deemed appropriate by management

Clinical Counsellor

• Our EAP Counselors engage with participants over the phone, video, chat & email
• Demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in case management system.

EAP Clinical Counselor – Overnight

Human Resources

• Serve as the primary point of contact for employee and manager HR inquiries, ensuring timely, accurate resolution and follow-up
• Manage full-cycle recruitment including sourcing strategy development, candidate sourcing, resume review, and selection aligned to role requirements
• Source candidates using job boards, networking, and social media to build and maintain a qualified talent pipeline
• Conduct phone screens to assess candidate qualifications and fit
• Create, format, and post job requisitions across multiple job boards and platforms
• Maintain regular communication and intake updates for active and upcoming requisitions
• Ensure a positive candidate experience through consistent and professional communication throughout the hiring process
• Support onboarding and offboarding processes to ensure a seamless employee experience
• Facilitate new hire onboarding and ensure completion of required documentation and processes
• Support payroll activities by reviewing and validating employee data, including time off, holidays, and employment changes
• Partner with payroll to ensure accurate and timely processing of payroll
• Administer and track employee leaves of absence, including FMLA, short-term disability, parental leave, and other applicable programs
• Manage HR ticketing systems (e.g., Jira), ensuring accurate documentation, tracking, and resolution
• Provide guidance to employees and managers on company policies, procedures, and employee relations matters
• Assist with employee relations matters, including documentation, investigations, and follow-up actions as needed
• Maintain accurate and confidential employee records across HR systems (e.g., Paylocity, Zoho)
• Partner with HR leadership to ensure compliance with federal, state, and local employment laws and internal policies
• Assist with audits, reporting, and HR projects as assigned
• Support benefits administration projects in partnership with the Benefits Manager
• Contribute as a member of the HR team to support departmental goals and initiatives

Human Resources Generalist

Account Manager

• Manage daily communications with clients
• Conduct quarterly business reviews (QBRs)
• Identify and develop growth opportunities
• Resolve operational and strategic issues
• Act as a strategic advisor for go-to-market (GTM) initiatives
• Collaborate with sales, marketing, and product teams
• Map stakeholder relationships
• Engage in the sales cycle
• Serve as a conduit for customer insights and information
• Contribute to internal process and performance improvements

EAP Clinical Counselor

Clinical Counsellor – Overnight

Clinical Counsellor

EAP Clinical Counselor – Overnight

Human Resources Generalist

Senior Account Manager