EAP Counsellor, Overnight Shift

Workplace Options

EAP Counsellor providing telephonic and video counselling support remotely in the UK. Engaging with participants over phone, video, chat & email to ensure they feel heard and supported.

Posted 7/21/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £39,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing telephonic and video counselling, crisis management, and thorough client assessment. Proficient in maintaining clinical documentation and referring clients to appropriate resources while ensuring cultural sensitivity and effective communication.

Highest-signal resume keywords

Level 4 Diploma In CounsellingFull Registration With Regulatory BodyShort-Term Counselling ModalitiesCrisis Intervention TrainingCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Telephonic CounsellingVideo CounsellingCrisis ManagementClient AssessmentDocumentation ManagementSolution-Focused TherapyCognitive Behavioral Therapy (CBT)Mindfulness TechniquesIntegrative CounsellingSystemic Counselling

Soft Skills

Cultural SensitivityEmpathyFlexibilityCommunication SkillsSupportive Attitude

Tools & Technologies

Case Management SystemVideo Conferencing ToolsEmail CommunicationLive Chat PlatformsTelephonic Communication

Certifications & Qualifications

Level 4 Diploma In CounsellingRegistration With BACPRegistration With BPSRegistration With UKCP

Industry Keywords

Crisis SupportMental HealthSubstance AbuseFamily ConcernsRelationship Issues

About the role

Key responsibilities & impact

Engage with participants over the phone, video, chat & email
Create a connection with the client to ensure they feel heard, supported, and cared for
Support individuals in exploring their situation and finding a path forward
Maintain clear clinical and task-oriented documentation in case management system
Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management
Assess clients thoroughly to ensure appropriateness for short-term counselling
Assess and manage high risk calls and working closely with individuals at risk
Appropriately refer clients to external resources or within WPO as part of our holistic approach
Deliver comprehensive administrative support

Requirements

What you’ll need

Minimum of a Level 4 diploma in Counselling
Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other)
Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling
Training in crisis intervention and supporting high risk clients beneficial
Passionate about providing support to clients from anywhere in the world
Culturally sensitive to our clients and flexible using a telephonic interpreter as needed
Competent in using our various methods of contact – telephone, video, email, text and live chat
A strong customer service background is an advantage
Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance

Benefits

Comp & perks

Gym reimbursement
Transport reimbursement
Tuition reimbursement
Permanent health insurance
Life insurance
Clinical supervision
Supervision stipend for those working towards accreditation
24/7 support for risk calls
Mentorship programme
CPD training reimbursement
Access to professional monthly clinical development webinars & professional development workshops
Accrediting body membership reimbursement
EAP benefits
Employee exchange programme
Comprehensive training provided for this position