WorkNomads

Project Manager

• Act as a strategic and analytically driven leader supporting a key client in the fintech BPO sector across multiple European markets
• Design, manage & validate sales performance reports, campaign dashboards, and customer insights to guide strategic decision-making
• Design data collection strategies & experimental set-ups to gather additional customer insights in daily operations
• Provide actionable insights and recommendations to the client’s leadership; implement process improvements internally to drive sales growth
• Collaborate with ICT teams to implement global BI processes, tools, and metrics across the European sales region
• Safeguard & validate accuracy, integrity, and timeliness of reporting and analytics
• Apply predictive analytics, AI, and automation where relevant to BI trends
• Partner with European sales leaders to define strategic and tactical growth plans aligned with client priorities
• Set, maintain and calibrate KPIs in collaboration with internal stakeholders & the client
• Analyze performance metrics, identify process gaps, and collaborate with Sales Operations, ICT, Quality, and Training teams on improvements
• Represent the business in weekly, monthly, and quarterly reviews with client operations
• Work closely with country SPOCs, Workforce Management (WFM), and Recruitment teams to align resource planning with sales and operational objectives
• Lead transformation initiatives focused on efficiency, cost optimization, and performance enhancement
• Drive digital innovation and process automation to streamline sales and support functions
• Monitor project milestones, mitigate risks, and ensure delivery in line with broader business objectives
• Oversee a diverse team of operations managers, team leads, WFM specialists & subject matter experts
• Take full ownership of team performance and strategic outcomes; ensure revenue targets while optimizing operational costs
• Develop and manage incentive structures, track attrition, implement early-warning systems, and conduct regular team audits
• Foster a culture of continuous improvement, innovation, and out-of-the-box thinking through coaching and mentorship

Project Manager – Strategic and Business Intelligence

Data Analyst

• We are seeking for a Data Analyst to bridge business vision and technical execution at WorkNomads.
• In this pivotal role, you'll translate complex business needs into clear technical solutions for our global FinTech client who's rapidly expanding their operations.
• You'll be the essential connection point between business stakeholders and IT teams, correlating seamless collaboration while guiding development teams to deliver high-quality solutions on time.
• Your ability to communicate effectively across technical teams, project leadership, and clients will ensure alignment with strategic objectives and drive business growth.
• Key Responsibilities: Participate in all aspects of the data analytics process: understanding data needs, gathering, cleaning, structuring, analyzing, and reporting
• Collaborate with the internal management team to guide decision making through data-driven insights and analysis
• Gather and analyze statistical information
• Collect required data and apply appropriate analysis techniques to form conclusions
• Prepare presentations and business documentation based on analytical findings
• Monitor and identify opportunities for process improvements
• Conduct data gathering from multiple internal and external sources
• Maintain active communication with developers and stakeholders to clarify business needs and ensure alignment
• Analyze individual performance and KPIs to support business decisions

Designer

• WorkNomads is looking for a creative Piping Designer to draft plans, layouts and drawings for the construction, installation & operation of piping systems
• You will be responsible for the technical drawings (including the creation of technical overview and detail drawings, workshop drawings in 2D and 3D)
• We are recruiting several Piping Designers to join our hybrid team, working occasionally from the WorkNomads’ homebase in Sofia,Bulgaria
• Dare to have a mission: Taking measurements of existing installations
• Responsible for the correct elaboration of the technical drawings in accordance with the applicable standards and internal procedures
• Discuss and coordinate the designs with the customer
• You will clarify the plans to the welders, mechanics, construction teams
• Work out draft sketches, schematics of parts, systems, subunits, units, details
• Determine and calculate functional, physical, dimensional, structural and geometric requirements for parts, products, details, structures
• Determining specifications and dimensions of parts, subassemblies, units and details
• Specific domain: metalworking, sheet metal, piping, steel structures

Piping Designer (Hybrid)

• Draft plans, layouts and drawings for the construction, installation & operation of piping systems
• Creation of technical overview and detail drawings, workshop drawings in 2D and 3D
• Taking measurements of existing installations
• Discuss and coordinate the designs with the customer
• Clarify plans to welders, mechanics, construction teams
• Work out drafts, schematics of parts, systems, subunits, units, details
• Determine and calculate requirements and specifications for parts and structures
• Work within metalworking, sheet metal, piping, steel structures domain

Piping Designer

Full-stack Engineer

• We are looking for a Full Stack Mobile Application Developer with hands-on experience in designing and delivering end-to-end applications across mobile
• Design, develop, and maintain cross-platform mobile applications using Flutter (iOS & Android)
• Build and integrate RESTful APIs services, ensuring smooth communication with backend systems
• Work with databases (SQL/NoSQL) and cloud services to manage data efficiently and securely
• Collaborate with backend developers, designers, and product managers to define and deliver seamless end-to-end solutions
• Optimize applications for speed, security, and scalability
• Manage code repositories with Git/GitLab, ensuring proper version control and CI/CD pipeline integration
• Troubleshoot, debug, and fix issues across the full mobile application stack
• Stay updated with the latest Flutter, Dart, and mobile development best practices, and proactively introduce improvements
• Contribute to Agile/Scrum ceremonies (stand-ups, sprint planning, retrospectives)
• Contribute to the DevOps and DevSec attributes and services
• Document development processes and technical specifications
• Ensure applications comply with domestic data residency mandates, encryption certification standards, and cross-border data transfer regulations

Project Manager – Strategic and Business Intelligence

Data Analyst

Piping Designer (Hybrid)

Piping Designer

Full-stack Mobile Application Developer