Project Manager – Strategic and Business Intelligence
WorkNomads
full-time
Posted on:
Location: 🇧🇬 Bulgaria
Visit company websiteJob Level
SeniorLead
Tech Stack
CloudTableau
About the role
- Act as a strategic and analytically driven leader supporting a key client in the fintech BPO sector across multiple European markets
- Design, manage & validate sales performance reports, campaign dashboards, and customer insights to guide strategic decision-making
- Design data collection strategies & experimental set-ups to gather additional customer insights in daily operations
- Provide actionable insights and recommendations to the client’s leadership; implement process improvements internally to drive sales growth
- Collaborate with ICT teams to implement global BI processes, tools, and metrics across the European sales region
- Safeguard & validate accuracy, integrity, and timeliness of reporting and analytics
- Apply predictive analytics, AI, and automation where relevant to BI trends
- Partner with European sales leaders to define strategic and tactical growth plans aligned with client priorities
- Set, maintain and calibrate KPIs in collaboration with internal stakeholders & the client
- Analyze performance metrics, identify process gaps, and collaborate with Sales Operations, ICT, Quality, and Training teams on improvements
- Represent the business in weekly, monthly, and quarterly reviews with client operations
- Work closely with country SPOCs, Workforce Management (WFM), and Recruitment teams to align resource planning with sales and operational objectives
- Lead transformation initiatives focused on efficiency, cost optimization, and performance enhancement
- Drive digital innovation and process automation to streamline sales and support functions
- Monitor project milestones, mitigate risks, and ensure delivery in line with broader business objectives
- Oversee a diverse team of operations managers, team leads, WFM specialists & subject matter experts
- Take full ownership of team performance and strategic outcomes; ensure revenue targets while optimizing operational costs
- Develop and manage incentive structures, track attrition, implement early-warning systems, and conduct regular team audits
- Foster a culture of continuous improvement, innovation, and out-of-the-box thinking through coaching and mentorship
Requirements
- 7+ years’ experience in Business Intelligence, Sales Strategy, or Process Excellence, ideally in the BPO/fintech sector
- Proven track record managing diverse & cross-functional teams
- Strong understanding of BPO operations, including Workforce Management (WFM) and Quality Assurance (QA)
- Proven expertise with Salesforce; knowledge of Genesys Cloud & Odoo is a plus
- Strong proven affinity with Excel and PowerBI (or other analytical tool kits, such as Tableau and SPSS)
- Solid knowledge of statistics, predictive analytics, and AI applications
- Working understanding of IT infrastructure & ability to write out business requirements for innovations & software solutions
- Resilient & flexible mindset; capable of operating efficiently under client & time pressure; strong focus on meeting deadlines & delivering projects on track
- Financial acumen & good understanding of key financial metrics & indicators
- Exceptional analytical, communication, and stakeholder management skills
- Creative, out-of-the-box thinker with the ability to dive deep into complex challenges
- Bachelor’s degree in Business, Engineering, Finance or another field with strong focus on analytics & data analytics (Master's preferred)
- Fluent in English; proficiency in additional European languages is a strong plus
- Ability to travel to the client location and WN LAB Hotel in Sofia on regular basis (min 1 week per month).