Director, Account Management
Workleap
full-time
Posted on:
Location Type: Remote
Location: Canada
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Job Level
About the role
- Architecting the Next Chapter of ShareGate
- Lead the strategy for a customer base that already loves us.
- Manage a team of two managers overseeing Account Management and Renewal squads.
- Build the first version of our AI-augmented expansion playbook.
- Define how we cross-sell new products (Protect and Backup) into an established base of thousands of IT pros.
- Operationalise excellence from enterprise account planning to automated SMB motions.
- Partner with Product and RevOps to ensure the feedback loop is tight, reducing churn and identifying new "wallet share" opportunities.
Requirements
- 10+ years in B2B SaaS, ideally supporting the IT/Technical persona.
- 3+ years experience managing managers. You know how to scale yourself through others.
- You aren't afraid of automation. You have a vision for how AI can make a GTM team more efficient and effective, and you’ve ideally experimented with AI tools in a professional setting.
- You’ve operated in (or helped build) a $100M+ ARR environment.
- You don't just "set direction"—you stay close to the business to ensure the discipline is there to win.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B SaaSAI toolsaccount managemententerprise account planningautomationcross-sellingcustomer retentionGTM strategyexpansion playbookrenewal management
Soft Skills
leadershipteam managementstrategic thinkingoperational excellencecollaborationcommunicationvisionarydisciplinescalabilitycustomer focus