Workleap

Account Manager – 12-Month Contract

Workleap

contract

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$75,000 - CA$92,000 per year

About the role

  • Own a portfolio of small, medium, and large accounts throughout their entire lifecycle;
  • Build consultative relationships and proactively guide customers from onboarding to adoption, expansion, and renewal;
  • Identify and close expansion opportunities (seat upgrades, cross-sell, Pro/Enterprise packaging);
  • Uncover customer needs early using product usage data, engagement signals, and strategic discovery;
  • Coordinate with Technical Support, Product, and RevOps to align on customer outcomes and address risks;
  • Communicate with clarity and empathy to support roadmap alignment, adoption, and contract renewals;
  • Run experiments across outreach, messaging, and sequencing to improve engagement;
  • Maintain clean CRM hygiene using Hubspot, Outreach, Gong, and other tools to track pipeline, risks, and multi-threaded relationships.

Requirements

  • 2+ years of account management or sales experience in a target-driven environment
  • Strong verbal and written communication skills in English
  • Proven ability to deliver consultative, value-based customer experiences
  • Comfortable managing a dynamic pipeline and adapting to change
  • Curiosity for IT challenges and Microsoft 365 (governance, automation, adoption)
  • Experience in SaaS, tech sales, or inbound-led sales (an asset)
  • Familiarity with Hubspot, Outreach, Gong, or other CRM tools (an asset)
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementsales experienceconsultative customer experiencespipeline managementMicrosoft 365 governanceMicrosoft 365 automationMicrosoft 365 adoptionSaaStech salesinbound-led sales
Soft skills
verbal communicationwritten communicationrelationship buildingempathyadaptabilitycuriositystrategic discoveryclarityengagement improvementrisk management