WorkBetterNow

Operations

• Track and monitor operational KPIs to ensure teams are meeting performance expectations and service standards.
• Coordinate cross-functional tasks and follow up on deliverables to maintain alignment between departments.
• Maintain updated documentation of SOPs and workflow changes to ensure process clarity and consistency.
• Assist in preparing weekly and monthly operational performance reports for leadership review.
• Identify workflow gaps or recurring operational issues and escalate them with structured recommendations.
• Support implementation of operational improvement initiatives and internal process adjustments.
• Ensure internal systems and trackers remain accurate and up to date.

Operations Coordinator