Wood

Human Resources Shared Services Specialist

Wood

full-time

Posted on:

Location Type: Hybrid

Location: Bogota • Colombia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Work closely with stakeholders and process partners (recruitment, HR Business Partners, payroll, scheduling) to ensure customer requests are processed on time.
  • Collaborate with clients to understand business needs, taking ownership of preparing and managing incident records to ensure customer satisfaction.
  • Create offer letters, employment contracts, forms, validate certificates, update employee records, hiring guides, transfer documentation, termination documents, and update worker status across various HR tools according to business needs.
  • Manage the creation of employee files in network units and handle e‑filing of employee documents.
  • Support additional project management activities as required by the business, including processing and reporting tasks etc., based on teams' needs and requirements, as the team is growing.
  • Serve as the UAT (User Acceptance Testing) lead for new regions and tools aligned with the organization’s Target Operating Model.
  • Drive process improvements and continuously identify ways to increase value for stakeholders and clients.
  • Support offshore transitions and regional internal

Requirements

  • Customer service experience
  • English level B2–C1
  • Microsoft Office proficiency
  • Teamwork
  • Attention to detail
  • Adaptability
  • Positive attitude
  • Strong communication and active listening
  • Initiative
  • Results‑oriented mindset
  • Leadership
Benefits
  • Meaningful and engaging projects delivered to industry‑leading clients in the Oil & Gas sector.
  • Flexible work arrangements that balance the needs of the client, the team, and each individual.
  • A strong commitment to diversity and inclusion across our company, supported by employee networks dedicated to ensuring every voice is heard.
  • A flexible benefits package that can be tailored to your lifestyle.
  • Ongoing professional development through personalized growth plans.
  • Global connections with industry‑leading experts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceteamworkattention to detailadaptabilitypositive attitudestrong communicationactive listeninginitiativeresults-oriented mindsetleadership