Wonder

Account Manager

• Build strong relationships with critical accounts in priority markets.
• Conduct regular business reviews to optimize Grubhub accounts.
• Boost new diner acquisition, drive conversion, and prevent churn.
• Develop and execute strategic account plans to drive retention and revenue growth.
• Serve as the primary point of contact for your portfolio of strategic accounts.
• Provide data-driven insights and strategic guidance to partners.
• Partner closely with cross-functional teams to deliver tailored solutions.
• Be prepared to travel to meet with top partners and attend key industry events.

Strategic Account Manager – Merchant Accounts

Data Scientist

• oversee the design, development, and implementation of advanced statistical and machine learning models and algorithms to solve complex business problems within the delivery ecosystem
• guide the team in conducting exploratory data analysis and applying quantitative techniques to derive actionable insights and recommendations that drive business value
• define and enforce strong software architecture and development best practices, ensuring the team builds, owns, and maintains scalable, reusable services, features, and components
• monitor the health of the production models, utilizing metrics, observability, and logging tools
• lead, inspire, and grow a diverse team of data scientists, providing mentorship, career planning, and constructive feedback
• collaborate with senior leadership to define and execute Wonder’s data science and engineering strategy, aligning roadmaps and timelines with core business goals
• craft a meaningful technical vision for the team, working closely with product and engineering teams to lead ML and AI vision and cross-functional initiatives
• lead the team's agile ceremonies, positively influencing the planning, refinement, and execution of goals in a rapid development environment
• act as a trusted advisor to business partners, providing strategic guidance and thought leadership on data-driven decision-making

Manager, Engineering – Data Science

People Operations

• Serve as the primary strategic HR partner to Regional Vice Presidents and Market Operations Directors across multiple markets.
• Recommend, translate, and execute people initiatives aligned with operational goals, including workforce planning, leadership capability, retention, and culture.
• Anticipate emerging needs and challenges, proactively offering solutions—not just surfacing issues.
• Use data, trends, and insights to inform decisions and create interventions that scale across regions and store formats.
• Lead with a high level of independence, navigating ambiguity while influencing leadership toward optimal people decisions.
• Influence leaders toward effective, long-term people decisions through strong judgment, business acumen, and operational understanding.
• Operate with end-to-end ownership, shifting fluidly between strategic planning, project execution, and tactical tasks that support daily operations.
• Drive and support enterprise initiatives (performance cycles, compensation reviews, org design changes, HR system launches) while ensuring field execution and adoption.
• Build repeatable, scalable processes that reduce manual lift for stores and improve consistency across regions.
• Establish rhythms, standards, and operating mechanisms that ensure consistency of HR support across regions.
• Diagnose root causes of operational and people challenges such as turnover, staffing models, leadership gaps, and team effectiveness, and develop targeted, scalable solutions to address them.
• Partner with field leaders to design and execute workforce plans that support current and future business needs, including staffing strategies, labor optimization, performance management, and leadership bench development.
• Implement interventions that improve operational readiness, strengthen leadership performance, and reinforce long-term organizational health across markets.
• Use analytical and dashboards to generate insights and make data-backed recommendations that enhance workflows, shift behaviors, and influence long-term strategy.
• Serve as the escalation point for complex employee relations matters across multiple districts.
• Guide leaders in consistent application of policies, values, and leadership behaviors.
• Shape and reinforce programs that enhance engagement, build teamwork, and reduce avoidable employee friction.
• Partner with Talent Acquisition on hiring strategies, forecasting, and capability planning for leaders and hourly teams.
• Support and influence leadership development, succession planning, career pathing, and bench readiness for multi-unit operations.
• Coach leaders to elevate their decision-making, communication, and team leadership effectiveness.
• Ensure all practices comply with federal, state, and local requirements across a growing multi-state footprint.
• Partner cross-functionally to ensure strong execution of core HR programs including benefits, compensation, accommodations, investigations, and performance cycles.
• Apply strong risk judgment to protect the business while maintaining trust and fairness across teams.
• Lead people-related components of change tied to new market expansion, org design shifts, process improvements, or structural realignments.
• Diagnose operational inefficiencies and create scalable HR processes that support growth and reduce complexity for leaders.
• Influence field adoption of new tools, systems, and workflows through clear communication and partnership.

Strategic Account Manager – Merchant Accounts

Manager, Engineering – Data Science

Senior Market Leader