Senior Manager, Key Cities Strategy – Operations
Wonder
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • New York • United States
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Salary
💰 $134,000 - $157,000 per year
Job Level
About the role
- Own market-level performance, with full accountability for delivering aggressive growth in customer acquisition, order volume, and restaurant supply
- Rapidly develop and execute localized strategies tailored to each city’s unique dynamics, ensuring measurable wins while building to sustainable, long-term market leadership
- Mobilize cross-functional teams (marketing, product, logistics, sales, etc.) to roll out initiatives that quickly improve customer experience and accelerate growth
- Monitor performance portfolio trends and competitive moves closely, anticipating challenges and acting quickly to stay ahead
- Operate as the “GM” of your markets—making fast, decisive calls on resources, investments, and priorities to hit growth and P&L targets
- Deliver regular insights and recommendations to senior leadership that directly influence company-wide strategy
- Leverage existing analytical tools and work with the Key Cities Strategy team to develop and improve analytical tools
- Build and deepen relationships with key restaurant partners, campuses, and community stakeholders to solidify Grubhub’s leadership position
Requirements
- 6+ years of experience in strategy, operations, consulting, business development, or a high-growth environment
- Proven ability to deliver measurable business impact quickly through strategy and execution
- Strong analytical skills, with the urgency to move from data to decision to action
- Fierce ownership mentality—thrives in fast-moving, ambiguous situations and doesn’t wait for direction
- Strong communication and stakeholder management skills, capable of influencing at all levels of the organization
- Entrepreneurial drive, with a passion for testing bold ideas, scaling high-impact initiatives, and outpacing competitors
- Genuine curiosity about local market dynamics and customer behavior, with the drive to be “in-market” to understand and shape growth firsthand
- Bachelor’s degree required in related field
Benefits
- Competitive salary package including equity and 401K
- Multiple medical, dental, and vision plans to meet all of our employees' needs
- Many benefits and perks that are not listed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategyoperationsbusiness developmentanalytical skillsdata analysisperformance monitoringP&L managementcustomer acquisitionorder volume managementmarket analysis
Soft Skills
communicationstakeholder managementownership mentalityentrepreneurial drivecuriosityinfluencing skillsdecision makingadaptabilityteam mobilizationfast-paced execution