Wolters Kluwer

Human Resources

• Play a critical role in upholding and reinforcing Wolters Kluwer’s Values, Code of Business Ethics, and policies.
• Serve as a trusted advisor to leaders and employees, providing expert guidance on complex employee relations issues, policy interpretation, conflict resolution, and performance management.
• Manage a case load of complex complaints and investigations, utilizing data analytics to inform decisions, developing tools, templates, processes, and reference materials.
• Consult with and support managers in the review and action plan implantation for employee performance improvement and discipline matters.
• Conduct fact-based investigations (simple to complex) including matters that are raised internally, EEOC and DOL charges, state agency claims, hotline complaints.
• Collaborate with internal partners and stakeholders to support escalated leave of absence, accommodation and immigration cases.
• Track and monitor all changes and documents activities the business undertakes to maintain proper governance and compliance concerning employment.
• Analyze employee relations activities to make recommendations to the business, HR Operations, and Legal functions for policy/process development or modification, manager and employee training, and other risk mitigation and compliance opportunities.

Senior Employee Relations Partner

Director

• Deal Governance & Commercial Policy Enforcement: Enforce commercial policies, pricing frameworks, and discounting approvals.
• Pricing Strategy & Financial Analysis: Analyze deal structures, pricing models, and margins.
• End-to-End Deal Support: Support deal lifecycle from quote review through contract execution.
• Cross-Functional Collaboration: Liaise across Sales, Product, Finance, Legal, and Operations.
• Operational Excellence, Tools & Process Improvement: Optimize quote-to-cash workflow.
• Commercial Readiness & Sales Enablement: Deliver training and documentation on deal desk practices.

Director, Deal Desk – CCH Tagetik

Business Analyst

• Develop and maintain dashboards and reports.
• Perform routine data extraction and transformation tasks.
• Collaborate with team members to define data requirements.
• Conduct descriptive data analyses to identify trends and patterns.
• Assist in root cause analysis to understand data anomalies.
• Maintain documentation of data processes and findings.
• Contribute to the design and testing of data visualizations.
• Provide support for user inquiries related to data reports.
• Participate in data quality assurance activities.
• Adhere to data governance and compliance standards.

• Establish and maintain pricing frameworks, governance models, and scalable pricing practices.
• Develop and evolve pricing and packaging strategies across product lines.
• Define monetization strategies for new modules and add‑ons.
• Build and leverage pricing analytics using data and market trends.
• Lead scenario modeling, elasticity analysis, and pricing impact assessments.
• Track pricing performance across segments and regions.
• Partner with Sales, Finance, Product, Legal, Deal Desk, and Customer Success.
• Support Sales with discounting guidance and pricing objection handling.
• Gather field feedback to refine pricing models.
• Improve pricing processes and workflows.
• Enhance CPQ, CRM, and BI tool usage.
• Provide insights and recommendations for leadership.
• Establish renewal pricing strategies.
• Support migrations and contract changes.

Director Pricing

Product Manager

• Work closely with product managers to deliver high value AI powered features that enhance Enablon workflows through conversational search, agentic workflows, and advanced analytics.
• Own and contribute to the AI roadmap, ensuring alignment with product strategy and customer needs.
• Collaborate with data scientists, ML engineers, and architects to evaluate feasibility and shape AI solution designs.
• Partner with UX teams to design intuitive and human centered AI experiences.
• Demonstrate a solid understanding of AI solution lifecycles, from proof of concept through production deployment.
• Define success metrics, evaluation frameworks, and performance monitoring for AI capabilities.
• Maintain up to date knowledge of advances in AI, generative AI, LLMs, MLOps , automation, and AI UX design.
• Gather customer insights and market feedback to validate AI use cases, guide prioritization, and measure the impact of delivered features.
• Communicate clearly with internal and external stakeholders regarding progress, priorities, and risks.

Senior Technology Product Manager – AI

Account Manager

• Ensuring successful and sustainable business relationships with a portfolio of select customers across multiple industries
• Leveraging data to understand customer usage patterns and identify opportunities to drive transactional adoption of new products and determine up-sell opportunities within existing product lines
• Chaperone new sales from contract signing to full share of wallet in the first 12 months
• Conduct regular business reviews with customers to understand existing product usage, advise on best practice use cases and behaviors, and educate on optimal use of offerings to maximize value and increase revenue spend
• Individual quota attainment; achievement of up-selling targets
• Monitor and interpret product usage data for an assigned book of accounts to drive adoption and realize revenue expectations
• Develop customer relationships for an assigned book of accounts with primary focus on improving product use/adoption, or up-selling business within existing product lines
• Identify leads for up-sell/cross-sell opportunities and share them with Sales Executives to pursue
• Serve as a point of contact for client escalations on issues unresolved by customer service and coordinating internal resources to ensure a high level of client satisfaction; problem-solving issues on behalf of the client
• Resolving customer-driven requests in coordination with sales partners is a primary focus of the role
• Stay informed of new solutions, product enhancements, regulatory changes, industry trends and other relevant information
• Understand the impact of this information on the customer and the company and convey it in an effective manner
• Maintains clean and accurate data in CRM

Account & Relationship Manager – Lien

Sales

• Responding to customer inquiries with accuracy and professionalism
• Collecting and analyzing user metrics to support client success
• Facilitating account renewals and delivering timely notifications
• Welcoming new clients and providing access credentials
• Building expertise in the WK family of service solutions and understanding how they work together
• Collaborating closely with sales representatives to maintain strong client relationships

Senior Sales Support Associate

• Drive innovation for Audit firms and commercial growth of the Audit portfolio
• Lead an innovation function with a start-up mindset to reach product market fit
• Collaborate with Engineering, User Experience, Legal, Operations, Marketing, Sales, and Service
• Transform existing platform and lead incremental feature releases
• Define and execute strong go-to-market strategies
• Scan the audit market for whitespace opportunities and emerging technology trends
• Solve market needs by integrating AI and automation into audit workflows
• Own full lifecycle of idea incubation from discovery to market fit analysis
• Develop positioning, value messaging and sales enablement for new offerings
• Define, track, and report on KPIs including customer engagement and revenue potential
• Act as a strategic thought partner to senior leadership
• Build, mentor, and coach a high-performing innovation team

Director, Product Management – Innovation

Implementation Specialist

• Conduct intermediate system configurations.
• Assist in moderate data migration and validation tasks.
• Perform structured software testing and defect reporting.
• Provide detailed client training on technology use.
• Prepare and update project documentation.
• Support advanced troubleshooting and resolution processes.
• Assist in managing project timelines and deliverables.
• Gather and analyze client requirements for specific configurations.
• Participate in client meetings to discuss project progress.
• Develop and maintain project status reports.

Technology Implementation Consultant

Customer Support

• Supervise daily operations and ensure service quality and KPI achievement.
• Support team members in managing internal and external escalations.
• Facilitate regular team meetings, performance conversations, and 1:1 development check‑ins.
• Build career paths and succession planning.
• Manage team scheduling to ensure the right coverage at the right time.
• Improve processes and ensure best practices are consistently applied to ensure a consistent level of service delivery.
• Collaborate closely with Product, Tech, Sales, and other stakeholders to drive improvements.
• Review data, KPIs, and dashboards (e.g., PowerBI) and translate them into actionable insights.
• Foster a positive, motivating team culture where people feel valued, supported, and heard.
• Play a key role in enhancing team expertise across a broad portfolio of products.

Customer Service Manager

Solutions Engineer

• Collaborate with the product owner and development team to refine user stories before development begins
• Create sample plans, expected results, and acceptance criteria for new features
• Manually calculate compliance tests (examples include: ADP/ACP test, 410(b) Coverage Test, Rate Group Test, Average Benefit Test) to ensure system calculations are correct
• Perform comprehensive testing of new features and document all tests conducted, including manual and automated tests
• Ensure software functionality aligns with ERISA laws and regulations
• Stay current with ERISA laws, regulations, and industry standards
• Maintain detailed documentation for future testing of similar features and enhancements
• Identify and suggest software improvements during the testing process
• Keep up to date with best practices in testing methodologies and tools
• Work closely with other Industry Solutions Consultants to develop consistent testing policies and procedures

Industry Solutions Consultant, Defined Contribution

Content Marketing Manager

• Review and edit new contributions from external authors
• Ensure topics address important clinical questions
• Present information clearly and succinctly
• Provide evidence-based and actionable recommendations for care
• Monitor the literature for new developments and identify topics for updating
• Systematically review existing topics for clarity, completeness, and clinical relevance

Principal Content Management Consultant – Physician Editor, Obstetrics and Gynecology

• Lead and manage a team to integrate Lippincott and NurseTim content across a nursing curriculum.
• Develop and execute content strategies aligned with clinical standards and commercial goals.
• Collaborate cross-functionally with sales, marketing, DISs, NECs, and product teams to support client integration and adoption.
• Ensure continuous improvement in quality through rigorous review of services delivered, stakeholder feedback, and adherence to evidence-based practices and corporate philosophy.
• Represent the team in high-level meetings, advocating for strategic initiatives and operational excellence.
• Deliver thought leadership through webinars, workshops, presentations, and other educational formats.
• Monitor industry trends and research to inform content development and innovation.
• Support professional development and accountability within the team.

Manager, Clinical Content – Nursing

• Provide top-level leadership and direction to senior managers and high-level professionals.
• Drive the overall performance and strategic outcomes of the clinical content area.
• Lead the integration of clinical research with content development processes.
• Ensure the highest standards of clinical accuracy, relevance, and usability in content.
• Oversee the execution of large-scale, strategic content initiatives and projects.
• Lead comprehensive quality assurance strategies and uphold clinical standards.
• Promote a culture of excellence, collaboration, and professional growth.
• Engage with key stakeholders at the highest levels to influence and shape initiatives.
• Utilize comprehensive user and stakeholder insights to drive strategic content improvements.
• Lead the formulation, implementation, and refinement of content policies and procedures.
• Make decisions given the best available data and in collaboration with others.
• Results-oriented: meet goals and timelines as defined by leadership.
• Create innovative solutions for efficiency while maintaining quality results.

Director, Clinical Content Management – Pharmacist, UpToDate Lexidrug

Account Executive

• Be a quota-carrying team member, specifically working w/ financial services and specialty industries
• Meet w/ customers to gain a better understanding of their needs and pain points
• Facilitate all activities within the sales cycle (pricing, quote, contract, etc.)
• Engage Solution Consultants, providing deeper product knowledge and expertise
• Expand existing accounts and strategically identify and secure new business opportunities