Field Support Representative
DSI
Customer Service Representative – Content Team Support
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: Kansas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide support to tax software clients via phone, online chat or email
- Resolve moderate to complex inquiries and document resolutions
- Cross-train on other products and participate in process improvement projects
- Maintain confidentiality of product and customer data
Requirements
- Associates Degree in a business-related field OR equivalent Customer Service work experience
- 1 year of experience in accounting, bookkeeping, financials, or customer relationship management OR 2 years in a customer-facing role
- Knowledge of tax, accounting and audit principles, practices and legislation/regulations
- Computer and internet skills including Microsoft Office
- Strong communication skills both written and verbal
- Ability to work a flexible schedule and manage overtime as needed
Benefits
- Flexible schedule including evening hours and Saturday hours
- Health insurance
- Wellness programs
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accountingbookkeepingfinancialscustomer relationship managementtax principlesaudit principleslegislationregulationsMicrosoft Office
Soft skills
communication skillswritten communicationverbal communicationflexibilityovertime management
Certifications
Associates Degree
