Customer Support

• Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
• Observe and provide feedback on seller interactions and customer engagement.
• Build and maintain strong relationships with store management and retail associates.
• Support and train store staff on AT&T product knowledge and customer experience best practices.
• Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
• Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
• Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
• Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
• Attend regional team calls, training sessions, and field events as needed
• Adhere to supplier policies and procedures
• Act as a role model within and outside supplier
• Maintains a positive and respectful attitude
• Consistently report to work on time and is prepared to perform duties of the position
• Visit a minimum of 5 stores a day
• Manage all expenses effectively stay within budget
• Ensure the timely completion of various administrative responsibilities and other duties as assigned

Field Support Representative

Director, Customer Support

Customer Support Specialist

Customer Care Supervisor

Customer Care Specialist

Field Customer Care Specialist