Cloud Developer
Trilogy Federal
ApacheAWSAzureCitrixCloudJavaScriptJenkinsLinuxOracleRabbitMQServiceNowUnix+3 more
IT Support Engineer, Java, Production Support
Wolters Kluwer
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ApacheAWSAzureCloudJ2EEJavaJavaScriptKubernetesLinuxPerlReact
About the role
- Monitor, react to and investigate incidents raised by business partners or as a result of system generated alerts.
- Use incident management process to create, track and document all communications regarding incident investigation, status and resolution.
- Monitor and analyze application performance logs as wells as infrastructure related metrics/data.
- Contribute to or establish continual process improvement based on observed platform performance and issues data, analysis of system logs and historical monitoring metrics.
- Consult with systems support and operational intelligence teams to establish system performance and alerting tolerance thresholds to ensure maximum system availability.
- Work with senior management and support team members as required to resolve issues, engage development teams when appropriate and collaborate with operation teams.
- Collaborate with business development teams and professional services to resolve authentication and authorization workflow issues related to federated implementations.
- Consult and align to workflows related to support processes including troubleshooting methodology.
- Participate in development team managed Knowledge Transfer (KT) to gain knowledge of new products and emerging technologies related to authentication and authorization services.
- Use defect management system to request expert analysis or to report bugs that require development intervention to resolve.
- Provide training as requested on new support processes and technologies.
- Align to local/regional workdays and business hours.
Requirements
- Bachelor Degree in Computer Sciences or related technical discipline or equivalent combination of work experience and education.
- Total 4+ Years Of Relevant Exp.
- Mid-seniority experience supporting web applications and systems.
- Experience supporting Java based applications.
- Experience using ITIL certified software to document and track issues.
- Experience with Application Performance Monitoring (APM) tools and DB monitoring such as DynaTrace, AppDynamics, Datadog, AWS CloudWatch, MS AppInsight.
- Experience with Kubernetes for cloud-based applications at a mid-senior level is an advantage.
- Excellent written and spoken English communication skills.
- Strong customer service orientation and interpersonal skills.
- Proven ability to understand logical sequences, perform root cause analysis, identify problems, and escalate issues.
- Capable of working independently.
- Must be able to document and illustrate cause and effect as part of problem-solving.
- Certifications in AWS, Azure, and ITIL are desirable.
- Proficient in writing queries to retrieve data for analysis.
- Experience with technologies such as Linux, Apache, JBOSS, J2EE, JavaScript, ELK, and MSSQL.
- Knowledge of REST API web services.
- Familiarity with Bash/Perl scripting and ELK for log analysis.
- Development-Operations (DevOps) knowledge supporting web-based applications is advantageous.
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