Backend Engineer

• Monitor, react to and investigate incidents raised by business partners or as a result of system generated alerts.
• Use incident management process to create, track and document all communications regarding incident investigation, status and resolution.
• Monitor and analyze application performance logs as wells as infrastructure related metrics/data.
• Contribute to or establish continual process improvement based on observed platform performance and issues data, analysis of system logs and historical monitoring metrics.
• Consult with systems support and operational intelligence teams to establish system performance and alerting tolerance thresholds to ensure maximum system availability.
• Work with senior management and support team members as required to resolve issues, engage development teams when appropriate and collaborate with operation teams.
• Collaborate with business development teams and professional services to resolve authentication and authorization workflow issues related to federated implementations.
• Consult and align to workflows related to support processes including troubleshooting methodology.
• Participate in development team managed Knowledge Transfer (KT) to gain knowledge of new products and emerging technologies related to authentication and authorization services.
• Use defect management system to request expert analysis or to report bugs that require development intervention to resolve.
• Provide training as requested on new support processes and technologies.
• Align to local/regional workdays and business hours.

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