Logicalis GmbH

System Engineer

Logicalis GmbH

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $77,500 - $100,800 per year

Job Level

Mid-LevelSenior

Tech Stack

AnsibleApacheAzureChefCitrixCloudDockerIoTKubernetesLinuxOraclePuppetPythonServiceNowSQLTCP/IPTerraformVMware

About the role

  • ITIL-based incident, problem, and change management for clients in DSP.\n
  • Escalation point for Tier 2 Administrators; direct incident/problem/change resolution.\n
  • Collaborate with Managed Services architects; develop new service offerings.\n
  • Provide training and guidance to Tier 2 Administrators on new technologies and processes.\n
  • Writes KB articles to document technical processes and procedures.\n
  • Proactively identify gaps in customer environments; propose enhancements to client environments.\n
  • Coordinate outages with Service Delivery Managers; support on-call rotation.\n
  • Identify processes for automation; implement repeatable tasks.\n
  • Track time in designated systems; stay current with technologies.\n
  • Maintain compliance with policies and laws; act with honesty and professionalism.\n
  • Travel may be necessary between Logicalis offices.

Requirements

  • 5 years of experience in Azure deployment and support services for IAAS or PAAS based solutions\n
  • Experience with managing Windows, Linux servers in cloud environment including automated patching, site recovery\n
  • Experience with cloud-based databases such as SQL server\n
  • Experience with Azure role-based access\n
  • Familiar with Azure networking including WAN connectivity, hub-spoke model, NSGs, App Gateways\n
  • Azure ExpressRoute setup and support\n
  • Experience managing containers in Azure cloud (Docker or Kubernetes)\n
  • Office 365 / Exchange / Hybrid Exchange\n
  • Teams Calling administration\n
  • Intune Management and support and Endpoint Management\n
  • Microsoft Server 2016+ build and troubleshoot\n
  • Reasonable technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa.\n
  • In depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques.\n
  • Experience working in projects in support of large-scale programs: Scripting (PowerShell, Python Terraform)\n
  • Automation (Chef, Puppet, SCCM, Ansible)\n
  • IAM Access and Identity management (AAD, RBAC, and MFA)\n
  • Connectivity management and setup (Azure Bastion, Lighthouse, Partner Center)\n
  • Cloud tools (Azure Resource Manager, Azure Command Line, Azure Security Center, Azure Automation, Azure Update Manager)\n
  • Computer virtualization technologies including Hyper-V and vSphere\n
  • Computer OS operation, hardening, and standards including Windows and Linux designs\n
  • Application and web operation, hardening, and security including Apache and IIS web servers, WebLogic, SQL and Oracle databases\n
  • Security compliance experience such as ITIL, PCI, ISO 27001 or SOX\n
  • Exposure to: Software Defined Data Center (SDDC)\n
  • Software Defined Networking (SDN)\n
  • IDS/IPS reporting and defense strategies\n
  • Business continuity planning, auditing, and risk management, as well as contract and vendor negotiation\n
  • Disaster recovery and audits (Risk Portfolio)\n
  • Information technology and information security\n
  • AVD management, patching, and deployments\n
  • Proficiency with all Microsoft Office applications\n
  • Additional technologies to be proficient in: Citrix support\n
  • Hyper-V\n
  • VMWare\n
  • Certifications\n
  • Microsoft Certified: Azure Administrator Associate (AZ-104)\n
  • Microsoft Certified: Azure Virtual Desktop (AZ-140)\n
  • Microsoft Certified: Azure Solutions Architect Expert (AZ-305)\n
  • Azure Security Engineer Associate\n
  • Other Azure related certifications\n
  • Other Skills and Abilities\n
  • Managed Services Provider or large environment (10,000+ user) base experience.\n
  • Excellent customer service skills.\n
  • Outstanding oral, written, technical, and business communication skills.\n
  • Self-starter with excellent organizational, administrative, and interpersonal skills.\n
  • Earns client, partner, and employee trust and respect through demonstrating commitment to exceed expectations.\n
  • Strong analytical and problem-solving skills.\n
  • Works effectively under pressure and stressful situations.\n
  • Available for on-call duties that include 24x7 responses on a rotating basis within the team.\n
  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.\n
  • Ability to work with other tiers, teams, and vendors on innovative solutions while troubleshooting issues.\n
  • Demonstrated ability to work in high volume, fast paced environment with many deadlines and competing priorities.\n
  • Contributes to and maintains an innovation and improvement register to target quality, cost, performance, risk reduction.\n
  • Familiarity with company policies and procedures and review whenever clarification is required prior to addressing an issue in question with others.\n
  • Local travel and overnight travel between Logicalis offices may be necessary (typically less than 5%).