Wolters Kluwer

Senior Account & Relationship Manager

Wolters Kluwer

full-time

Posted on:

Location Type: Remote

Location: Alabama • California • United States

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Salary

💰 $51,700 - $88,550 per year

Job Level

Senior

About the role

  • Identify and develop new business opportunities within assigned market.
  • Engage with clients to understand their needs and align them with the organization's offerings.
  • Prepare and deliver effective sales presentations and product demonstrations.
  • Negotiate product/service terms with moderate authority.
  • Maintain comprehensive records of customer interactions and sales metrics.
  • Follow up on leads and convert them into sales.
  • Manage customer accounts and ensure their satisfaction.
  • Collaborate with internal teams to address customer requirements and issues.
  • Assist in the preparation of sales forecasts and performance reports.
  • Participate in developing strategies to achieve sales targets.

Requirements

  • 5+ years experience in a legal field sales role
  • Strong verbal and written communication skills
  • Understanding of principles and practices for effective customer service
  • Familiarity with the organization's products or services
  • Ability to engage in moderate negotiation and sales tactics
  • Proficient use of Customer Relationship Management tools
  • Capability to resolve moderately complex customer issues
  • Strong organizational and time-management skills
  • Basic analytics for tracking performance and metrics
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales presentationsproduct demonstrationsnegotiationcustomer account managementsales forecastingperformance reportinganalyticscustomer service principlessales tactics
Soft Skills
verbal communicationwritten communicationorganizational skillstime-managementcustomer engagementproblem resolution