Wolters Kluwer

Customer Service Technical Associate – Tax Content

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Wichita • Kansas • Texas • United States

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Salary

💰 $30,800 - $56,525 per year

About the role

  • Provide support to tax software clients via phone, online chat, or email.
  • Resolve moderate to complex inquiries based on product guides and knowledge databases.
  • Identify and document resolutions to recurring inquiries.
  • Cross-train on other products and systems.
  • Participate in projects and process improvement initiatives.
  • Provide general reports to management as requested.
  • Participate in product testing and review as required.

Requirements

  • Associates Degree in a business-related field OR equivalent Customer Service work experience.
  • 1 year of experience or knowledge in accounting, bookkeeping, financials, reporting, or customer relationship management.
  • 2 years of experience in a customer-facing role.
  • Educational background in Business, Accounting, or Finance preferred.
  • Experience with CCH tax and accounting software preferred.
  • Tax preparation or accounting experience preferred.
  • Help desk or customer support environment experience preferred.
  • Knowledge of tax, accounting and audit principles, practices, and legislation/regulations.
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accountingbookkeepingfinancial reportingcustomer relationship managementtax preparationhelp desk supportproduct testingprocess improvement
Soft Skills
customer servicecommunicationproblem-solvingdocumentationteam collaboration
Certifications
Associates Degree in BusinessAssociates Degree in AccountingAssociates Degree in Finance