Consultant

• Provide proactive and reactive remote technical support to clients via telephone, email, and remote control.
• Manage, install, configure, and troubleshoot hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices.
• Work closely with clients, WOLF staff members, hardware and software vendors, and service providers.
• Respond to monitoring alerts.
• Perform computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data.
• Perform user account maintenance including adding and removing users, configuring user profiles, and changing passwords.
• Provide technical support to end-users for computer and network related issues.
• Manage onsite and offsite backups, and spin up virtual servers on onsite backup appliances and offsite at the data center in both test and production scenarios.
• Perform proactive work and serve as an escalation point for complex support issues.
• Work with Service Desk, Field, and Project Consultants remotely or onsite to implement projects.
• Provide in-person support to clients visiting the office or onsite at client locations.

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