IT and Security Administrator
Salvo Software
Firewalls
Tier 3 Consultant, MSP
Wolf Consulting LLC
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Firewalls
About the role
- Provide proactive and reactive remote technical support to clients via telephone, email, and remote control.
- Manage, install, configure, and troubleshoot hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices.
- Work closely with clients, WOLF staff members, hardware and software vendors, and service providers.
- Respond to monitoring alerts.
- Perform computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data.
- Perform user account maintenance including adding and removing users, configuring user profiles, and changing passwords.
- Provide technical support to end-users for computer and network related issues.
- Manage onsite and offsite backups, and spin up virtual servers on onsite backup appliances and offsite at the data center in both test and production scenarios.
- Perform proactive work and serve as an escalation point for complex support issues.
- Work with Service Desk, Field, and Project Consultants remotely or onsite to implement projects.
- Provide in-person support to clients visiting the office or onsite at client locations.
Requirements
- At least 5+ years of hands-on IT experience supporting Microsoft networks for small and mid-size businesses.
- Associates or Bachelor’s degree in Information Technology, or equivalent IT support experience, certifications, and/or training.
- Prior MSP experience preferred.
- Industry certifications (Microsoft, CompTIA, etc.) preferred.
- Familiarity with ConnectWise or similar ticketing systems for time and record keeping.
- Extensive technical knowledge and excellent problem-solving skills.
- Excellent customer service skills and initiative to go the extra mile for clients and team members.
