Provide day-to-day IT support for hardware, software, permissions, and collaboration tools.
Troubleshoot and maintain local networks, AV systems, and employee devices (Mac, Windows, mobile).
Support IT needs in lab and manufacturing/test environments.
Escalate tickets to vendors and coordinate resolutions as needed.
Scale and maintain virtualized and network infrastructure.
Manage onboarding/offboarding in collaboration with the People team.
Configure laptops and mobile devices using MDM solutions.
Maintain AV systems, local IT infrastructure, and administer key systems including Jira and Netsuite.
Document IT systems, processes, and policies; contribute to regulatory and investigatory audits and InfoSec initiatives.
Partner with Test Infrastructure, Industrial Ops, People/HR, and Security teams; act as the point of contact for IT requirements across teams and vendors.
Requirements
6+ years of proven IT experience following industry best practices.
Strong understanding of corporate networking (LAN/WAN, VPN, firewalls).
Experience with SSO technologies and integrations.
Strong troubleshooting skills and ability to work independently.
Familiarity with Mac & Windows device management, MDM tools, and AV systems.
Knowledge of MFA, audit readiness, and security best practices.
English fluency and excellent communication.
Experience using Linux as a desktop operating system (nice to have).
Experience administering Atlassian tools (Confluence, Jira) and Netsuite administration experience (nice to have).
Knowledge of industry-standard security practices and compliance frameworks (nice to have).
Experience with cloud platforms and scalable infrastructure (nice to have).