Wolf Consulting LLC

Support Engineer

• Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control. Some examples include, but are not limited to, the following:
• Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices.
• Working closely with clients, Wolf staff members, hardware and software vendors, and service providers.
• Responding to monitoring alerts.
• Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data.
• Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc.
• Providing technical support to end-users for computer and network related issues.
• Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios.
• Performing proactive work.
• Serving as an escalation point for complex support issues.
• Working with fellow Service Desk, Field, and Project Consultants remotely or onsite at our clients' offices, implementing projects.
• Providing in-person support to clients visiting our office or onsite at the client's offices.

IT Support Engineer – Tier 3