Sales

• Develop end-to-end BPM solutions aligned to client objectives in Retail Banking, Card Services, and Payment Operations.
• Collaborate with technology, operations, and transformation teams to design process flows, SLAs, controls, and delivery models.
• Create operating models including onshore/offshore, hybrid, and digital-first delivery strategies.
• Lead and mentor pre-sales teams in designing WNS solutions for RFI/RFP responses and proactive client pursuits.
• Develop compelling WIN themes and unique differentiators highlighting WNS's value proposition.
• Form and coordinate agile solution response teams to ensure high-quality, timely deliverables.
• Integrate operations, digital, and analytics capabilities into cohesive transformative solutions.
• Apply deep domain expertise in account servicing, KYC/AML, onboarding, lending support, card issuance, chargebacks, dispute management, wire transfers, ACH, and SWIFT.
• Identify transformation opportunities, design GTM strategies, support analyst surveys and industry RFIs, and build knowledge repositories for continuous improvement.

Senior Consultant, Pre-Sales

Client Services Representative

• Strong experience in building Client Senior Management (CxO/VP) level relationships and executive connects
• Protect and grow revenue by building new offerings, receivables and collections, and overall customer satisfaction
• Responsible for driving the revenue and profitability of account relationships through identification of initiatives and new growth opportunities by working closely with the clients health plan leadership
• Responsible for coordinating and strategizing compelling business solutions through collaboration with internal business partners to build solutions that address new opportunities in the marketplace
• Manages the overall implementation process of new client accounts and program add-ons to existing accounts; within timelines and budgets
• Develops account management plans to increase the market share and ensure client satisfaction that will optimize profitability and growth.
• Responsible for contract negotiation and closure
• Regularly reports account operational and financial status to Senior Management.
• Must be able to travel up to 50% of the time (within the U.S. as well as offshore locations for client visits when required)
• Understand the products/programs/services provided by HealthHelp and WNS.
• Experience working with URAC & NCQA accredited organizations and knowledge of the standards
• Responsible for development and delivery of all client financial reporting and presentations to be shared on a monthly, quarterly, or annual basis

Senior Consultant, Pre-Sales

VP - Client Services