Sales Strategy and Operations Manager
Environmental Management Authority
Job Level
Senior
Tech Stack
Swift
About the role
- Develop end-to-end BPM solutions aligned to client objectives in Retail Banking, Card Services, and Payment Operations.
- Collaborate with technology, operations, and transformation teams to design process flows, SLAs, controls, and delivery models.
- Create operating models including onshore/offshore, hybrid, and digital-first delivery strategies.
- Lead and mentor pre-sales teams in designing WNS solutions for RFI/RFP responses and proactive client pursuits.
- Develop compelling WIN themes and unique differentiators highlighting WNS's value proposition.
- Form and coordinate agile solution response teams to ensure high-quality, timely deliverables.
- Integrate operations, digital, and analytics capabilities into cohesive transformative solutions.
- Apply deep domain expertise in account servicing, KYC/AML, onboarding, lending support, card issuance, chargebacks, dispute management, wire transfers, ACH, and SWIFT.
- Identify transformation opportunities, design GTM strategies, support analyst surveys and industry RFIs, and build knowledge repositories for continuous improvement.
Requirements
- Bachelor’s degree in Finance, Business, Technology, or related field.
- Post Graduate Diploma or MBA preferred.
- 6–10 years of experience in BPM/ITO solutioning roles with a strong focus on BFS processes.
- Proven experience in designing and implementing solutions for Retail Banking, Cards, and Payments.
- Solid understanding of global banking regulations and compliance frameworks (e.g., PCI DSS, KYC/AML, PSD2).
- Strong analytical, documentation, and presentation skills.
- Proficiency in process design tools (e.g., Visio, ARIS) and working knowledge of digital tools and platforms.
- Excellent communication and client-facing skills; experience in supporting sales/pre-sales cycles preferred.
