Senior Group Manager
WNS
full-time
Posted on:
Location Type: Remote
Location: India
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Job Level
About the role
- Enabling end-to-end contact center digital transformation projects for global clients
- Building curated transformation solutions for prospective and existing clients
- Developing and creating collaterals, new capabilities working closely with cross-function teams
- Identify and collaborate with third party OEMs to develop and manage new capability around customer service digital transformation.
- Manage end to end capability development and pre-sales activities for digital transformation
Requirements
- Bachelor Degree
- Deep experience in CX transformation opportunity identification
- Strong team player who thrives in a fast paced environment
- Well versed with digital technologies and tools, automation, analytics etc.
- Excel in developing strong client dialogue across all levels
- Experience in managing design thinking workshops to re-imagine customer journeys
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CX transformationdigital transformationcapability developmentpre-sales activitiesdesign thinkingcustomer journey mapping
Soft Skills
team playercommunicationcollaborationclient dialogueadaptability
Certifications
Bachelor Degree