WMI - Wellness Management Innovation

Support Engineer

• Atender e responder a dúvidas e solicitações dos clientes através de vários canais, incluindo telefone, e-mail e chat.
• Fornecer informações precisas e relevantes sobre produtos, serviços e políticas da empresa.
• Resolver problemas dos clientes de maneira eficiente e eficaz, garantindo que as solicitações sejam resolvidas de maneira satisfatória.
• Registrar e documentar todas as interações com os clientes em sistemas apropriados.
• Encaminhar questões complexas ou não resolvidas para a equipe sênior de atendimento ao cliente.
• Auxiliar na criação de material educativo, como guias do usuário e tutoriais, para ajudar os clientes a utilizar nossos produtos ou serviços com facilidade.
• Participar de treinamentos e atualizações regulares para manter um conhecimento profundo sobre os produtos e serviços da empresa.

Analista de Suporte Técnico

SDET

• Develop and maintain automated test suites for full-stack .NET applications using AI-assisted testing tools.
• Leverage AI-powered tools (e.g., TestRigor, Mabl, GitHub Copilot for Test Automation, etc.) to accelerate test creation and execution.
• Implement automated functional, integration, regression, and performance testing to ensure application reliability and scalability.
• Work closely with developers using AI-generated code (Cursor, GitHub Copilot, etc.) to validate functionality and maintain quality.
• Participate actively in code reviews and Agile ceremonies (sprint planning, standups, retrospectives) to ensure testability of new features.
• Design and implement continuous testing strategies within CI/CD pipelines (Azure DevOps, GitHub Actions, or similar).
• Monitor test execution and analyze AI-driven test results to proactively identify and resolve issues.
• Advocate for shift-left testing, ensuring quality is embedded early in the development cycle.
• Develop load, stress, and security testing scripts to ensure system resilience.

QA Engineer – AI-Driven Test Automation

Account Executive

• Operate in the Central-West region of Brazil
• Ensure weekly/monthly sales quotas and expected KPIs are met
• Identify and research prospective new customers
• Create and execute lead generation strategies
• Build and maintain a healthy new-customer sales pipeline in HubSpot
• Develop sales presentations and product demonstrations
• Establish and nurture strong relationships with key decision-makers
• Lead negotiations to close deals
• Stay up to date on industry trends
• Provide regular reports on sales activities
• Collaborate closely with marketing and product teams

Analista de Suporte Técnico

QA Engineer – AI-Driven Test Automation

Sales Executive