wmc (Western Management Consultants)

Manager, Regional Franchise Operations

wmc (Western Management Consultants)

full-time

Posted on:

Location Type: Office

Location: Canada

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Salary

💰 CA$80,000 - CA$90,000 per year

About the role

  • Provides comprehensive training and onboarding for new franchisees, covering customer service, merchandising, marketing strategies, product selection, and product & nutrition training.
  • Develops, updates and maintains the curriculum and materials for online training software to ensure relevance and engagement.
  • Serves as the primary resource for translating corporate initiatives into actionable strategies at the franchisee level, ensuring compliance with corporate standards.
  • Assists in the launch of new stores, ensuring franchisees are equipped with optimal product assortment, merchandising, and marketing strategies for success.
  • Conducts regular reviews of store environments and key performance indicators to identify areas for improvement and provides targeted coaching to franchisees to enhance operational efficiency and team effectiveness.
  • Cultivates and maintains positive relationships with vendors and distributors to secure the best possible support for franchisees (i.e. training opportunities, promotional benefits, resolution of issues).
  • Continuously builds product knowledge through interactions with vendors and distributors.
  • Collaborates with the corporate product team to synchronize vendor management strategies and gather essential market insights.
  • Acts as the main liaison between franchisees and corporate head office, facilitating effective communication and problem resolution, involving senior management as necessary.
  • Proactively gathers and analyses customer feedback to better understand customer needs and drive local store adjustments.
  • Implements and monitors standardized merchandising processes to maximize in-store flow, customer impact and sales growth.
  • Regularly monitors inventory levels in stores to ensure adherence to company standards, addressing variances with corrective action plans developed alongside franchisees.
  • Performs detailed competitive market analysis to benchmark store performance against industry standards.
  • Establishes standardized reporting processes to track store progress, evaluate franchisee performance and to foster continuous improvement.
  • Analyses regional sales data monthly, identifying trends and implementing strategies to leverage best practices and enhance store performance.
  • Sets targets for stores and follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible.
  • Drives the effective implementation of company programs, motivating franchisees to develop and execute plans that align with both operational and organizational objectives.
  • Conducts annual performance evaluations for franchisees, providing constructive feedback and development paths.
  • Regularly participates in management meetings and provides insightful feedback to senior leadership on potential improvements and growth opportunities.
  • Upholds and promotes the Bone & Biscuit culture and values through principal leadership and informed decision-making.

Requirements

  • Minimum of 2 years of retail chain experience at a regional or multi-store management level
  • In-store retail experience (pet food sales would be an asset)
  • Post-secondary education in business/merchandising or a related field considered an asset
  • Retail management courses considered an asset
  • Strong visual merchandising skills
  • Strong operational skills in a customer-service environment
  • Financial and business acumen (financial reporting, budgeting, business planning)
  • Ability to organize work and manage multiple priorities
  • Problem-solving skills
  • Proficiency with MS Office
  • Experience with Franpos or other Point of Sale systems is an asset.
Benefits
  • bonus
  • medical and dental health benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
curriculum developmentonline training softwaremerchandisingproduct selectioncustomer servicefinancial reportingbudgetingbusiness planningvisual merchandisingcompetitive market analysis
Soft Skills
coachingrelationship managementcommunicationproblem-solvingorganizational skillsanalytical skillsleadershipmotivationfeedback provisionperformance evaluation
Certifications
retail management coursespost-secondary education in businesspost-secondary education in merchandising