Customer Experience Supervisor
WM
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $65,700 - $83,000 per year
About the role
- Manages Customer Service Representatives and administrative activities of the assigned Customer Service function.
- Provides day-to-day management and support to customer service staff.
- Oversees personnel needs of the customer service department including selecting, coaching, and training employees and evaluating employee performance.
- Monitors and evaluates customer service performance.
- Identifies operational issues and process improvements, and implements strategies to improve performance.
- Evaluates customer feedback through various channels.
- Communicates and enforces company policies and procedures and develops and implements customer service performance standards.
- Mentors Lead Customer Service Representatives and provides guidance to continue growth in customer service organization.
- Determines training needs and establishes programs.
- Compiles all customer service reporting requirements.
- Develops and analyzes budgets, reports, and financial data.
- Investigates and resolves escalated customer service inquiries.
Requirements
- High School Diploma or GED (accredited)
- 5 years previous customer service supervisory experience (in addition to education requirement)
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
managementcoachingtrainingevaluationcommunicationmentoringproblem-solvingperformance improvementcustomer feedback analysisbudget analysis
Certifications
High School DiplomaGED