Customer Service Representative
Capital Blue Cross
React
Customer Experience Supervisor
WM
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $65,700 - $83,800 per year
Job Level
Mid-LevelSenior
About the role
- Oversees daily operations of the customer service department, providing leadership, support, and development to staff; manages hiring, training, coaching, and evaluations; contributes to termination, compensation, and promotions; analyzes feedback and implements improvements; manages call center schedules; resolves escalated inquiries; prepares reports and budgets; ensures operational efficiency and customer satisfaction
- Supervisory responsibilities: Direct supervision of 18-20 full-time representatives
- Qualifications: Education: High School Diploma or GED; Experience: 5 years of relevant work experience; Preference to hire from within the WM CE Team
- Work Environment: Remote; Southern California Saturdays requirement; remote across the United States
Requirements
- Education: High School Diploma or GED (accredited)
- Experience: 5 years of relevant work experience
- Preference to hire from within the current WM CE Team
