WM

Customer Experience Supervisor

WM

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $65,700 - $83,800 per year

Job Level

Mid-LevelSenior

About the role

  • Oversees daily operations of the customer service department, providing leadership, support, and development to staff; manages hiring, training, coaching, and evaluations; contributes to termination, compensation, and promotions; analyzes feedback and implements improvements; manages call center schedules; resolves escalated inquiries; prepares reports and budgets; ensures operational efficiency and customer satisfaction
  • Supervisory responsibilities: Direct supervision of 18-20 full-time representatives
  • Qualifications: Education: High School Diploma or GED; Experience: 5 years of relevant work experience; Preference to hire from within the WM CE Team
  • Work Environment: Remote; Southern California Saturdays requirement; remote across the United States

Requirements

  • Education: High School Diploma or GED (accredited)
  • Experience: 5 years of relevant work experience
  • Preference to hire from within the current WM CE Team