WM

Account Executive, Healthcare

WM

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Salary

💰 $63,000 - $75,000 per year

About the role

  • Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention.
  • Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio.
  • Proactively conducts outbound customer outreach calls weekly.
  • Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
  • Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.
  • Formulates strategies to retain customers where revenue may be decreasing.
  • Handles and resolves all issues and concerns in a timely manner.
  • Completes standard weekly and quarterly reports along with any ad hoc reporting requests.
  • Participates in all sales and other training provided by Shred-it.
  • Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
  • Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
  • Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
  • Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.
  • Establishes personal relationships with current and potential customers in the assigned territory.
  • Serve as a Helpful Expert in exceeding customer expectations on a regular basis.
  • Partner with the Service Manager on retention, customer issues and concerns.
  • Debrief on any service issues with SM, Operations Manager, and CSRs, as required.
  • Perform other duties and responsibilities, as assigned.

Requirements

  • Bachelor's Degree (accredited) with an emphasis on Business Administration, Marketing, or Sales is required or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relative work experience
  • 4 years of experience in account management, direct business-to-business sales, cold calling, and phone-based prospecting
  • Previous industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions is preferred
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementbusiness-to-business salescold callingphone-based prospectingcustomer outreachreportingstrategic account reviewscustomer retention strategiesissue resolutionservice needs analysis
Soft Skills
customer satisfactionrelationship buildingcommunicationproblem solvingethical decision makingteam collaborationproactive engagementorganizational skillsadaptabilitycustomer service
Certifications
Bachelor's DegreeHigh School DiplomaGED