WM

Inside Sales Manager II

WM

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona

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Salary

💰 $96,500 - $136,000 per year

Job Level

JuniorMid-Level

About the role

  • Leads and manages Inside Sales Leaders and Representatives across multiple Market Areas, driving revenue growth through expert sales of WM services via telephone.
  • Develops, maintains and reinforces the corporate sales strategy and design with the Segment targeted Inside Sales Team.
  • Establishes and maintains a high level of customer satisfaction on all sales transactions and works with Segment VPs, GSDs, GSMVPs and ASDs to resolve unique customer issues.
  • Ensures team members meet or exceed sales goals for new sales.
  • Forecasts and recruits qualified candidates.
  • Develops and executes ongoing training that provides both formal training and informal coaching sessions; participates in training and coaching the Inside Sales staff.
  • Assists in the communication and maintenance of the Corporate pricing and service strategies.
  • Drives execution of sales plans across teams, ensuring alignment with business objectives; translates goals into actual strategies.
  • Sets up and maintains accurate customer records for all customer interactions, including prospect data, contracts, orders and service machine documentation.
  • Takes initiative to drive change and identify ongoing improvements to increase efficiency and profitability and professionally present to Senior Leaders.
  • Direct supervision of up to 2 Inside Sales Managers, 1 Inside Sales Supervisor and 45 ISRs.

Requirements

  • Education: Bachelor's degree (accredited), or in lieu of degree, High School Diploma or GED and four (4) years of relevant work experience.
  • Experience: Three (3) years in direct business-to-business sales or a minimum two (2) years of inside sales management experience.
  • Internal requirements include 3 years of proven success in a Level 4-6 sales position.
  • An additional three (3) years of business-to-business sales management may substitute for a Bachelor's degree.
  • Certificates/Licenses: None required.
  • Other skills: Build Relationships; Communicate With Impact; Demonstrate Adaptability; Demonstrate Integrity and Courage; Demonstrate Professionalism; Demonstrate Leadership/Coaching; Initiate Action; Produce Results; Think Strategically; Focus On Customers; Gain Commitment; Influence and Negotiate; Leverage Diversity; Manage Work/Time; Plan and Organize; Use Ethical Practices.
  • Must reside in the greater Phoenix, AZ area or be able to commute/travel to Phoenix, AZ based on business need.
  • Normal setting for this job is: Work From Home.
  • May require REAL ID or TSA approved alternative to travel by air or access federal property.