Technical Support Specialist
Sully.ai
CloudFirebase
Solutions Support Engineer
Wiz
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $108,000 - $148,500 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxPython
About the role
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Requirements
- Must be comfortable working 9-6 EST
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
- Proficiency with command-line tools and Linux operating system environments
- Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportsystem administrationCloud technologiesJavaPythonShellJavaScriptJSONcommand-line toolsLinux
Soft skills
troubleshootingcollaborationtransparencyincident managementproblem-solvingescalationcommunication
