Solutions Support Engineer
Wiz
AWSAzureCloudGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxPython
Technical Support Specialist
Sully.ai
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $90,000 per year
Job Level
JuniorMid-Level
Tech Stack
CloudFirebase
About the role
- Own frontline support: ~50 tickets/day, Intercom/Slack/email.
- Hit SLAs: first response ≤5 min, resolution target ≤30 min.
- Triage and troubleshoot using Google Cloud Console and Firebase.
- Document incidents, maintain runbooks, and drive clear customer comms.
- Coordinate with Success and Forward Deployed Engineers for escalations.
Requirements
- US-based; available US East Coast hours; on-call capable.
- 2+ years high-volume technical support with strict SLAs.
- Fluent with Intercom, Slack, Gmail, and ticketing systems.
- Comfortable in Google Cloud Console and Firebase; can read JSON.
- Clear, calm communicator with clinicians and admins; HIPAA-aware.
- Healthcare support background; EHR navigation (Athena preferred) (nice to have).
Benefits
- Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
- Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
- Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingGoogle Cloud ConsoleFirebaseJSONEHR navigation
Soft skills
clear communicationcalm communicationcustomer communication
