Billing Specialist

• Support the Accounts Receivable process including collections and customer billing
• Ensure payments are received and applied in a timely manner in NetSuite and maintain clean AR records
• Proactively follow up with customers on past due accounts via email and phone and monitor aging reports
• Maintain thorough and up-to-date collection notes and documentation in NetSuite
• Research and resolve invoice discrepancies or customer disputes in a timely and professional manner
• Collaborate with Sales, Customer Success, Legal and other internal stakeholders to resolve billing/collection issues
• Issue invoices, credit memos, and monthly statements
• Ensure invoices meet Revenue Recognition standards and other accounting policies
• Assist with onboarding new customers by ensuring accurate customer setup and billing configurations
• Support the monthly close process including AR reconciliations and reporting
• Identify and suggest process improvements to enhance AR and collections efficiency
• Participate in ad hoc finance projects and reporting as needed
• Reports to the Finance Operations Manager and collaborates with finance team members and customer representatives

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