Wiz

Manager, Technical Account Management

Wiz

full-time

Posted on:

Location Type: Remote

Location: Japan

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Job Level

SeniorLead

Tech Stack

CloudDockerKubernetes

About the role

  • Lead, mentor, and motivate a team of TAMs. Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in Japan.
  • Collaborate with Operations, Sales, Renewals, and Marketing teams on at scale customer programs to help drive customer retention and growth.
  • Program management account escalations to ensure timeline and well-coordinated resolution.
  • Maintain up-to-date functional and technical knowledge of the Wiz platform, and continuously monitor news related to new & emerging cloud security threats.
  • Help customers make the most of their Wiz investment by pointing them to the right resources.
  • Measure customers’ achievement via a data driven approach and report those both internally and externally.
  • Identify and address technical issues to ensure high levels of customer satisfaction.
  • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
  • Advocate for customer needs across various departments (product management, support, etc.)

Requirements

  • 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role.
  • 3+ years of experience managing technical customer-facing teams.
  • Practical understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
  • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
  • Proven track record of mentoring and managing high-performing technical teams.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
Benefits
  • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cloud servicescloud architecturescloud security best practicescontainer technologiesDockerKubernetesprogram managementdata driven approachtechnical issue resolutioncustomer retention
Soft Skills
leadershipmentoringcommunicationinterpersonal skillsstakeholder engagementteam motivationstrategic guidancecustomer advocacycollaborationproblem-solving
Certifications
Certified Solutions ArchitectCertified DevOps Engineer