Solutions Support Engineer
Wiz
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Requirements
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
- Proficiency with command-line tools and Linux operating system environments
- Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
- Familiar with security frameworks or tools
- Excellent organizational and project management skills
- Fast learner, natural curiosity, and love of technology.
Benefits
- Competitive salary
- Flexible working arrangements
- Professional development opportunities
- Health insurance or wellness programs
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cloud technologiesJavaPythonShellJavaScriptJSONKubernetesLinuxsystem administrationcloud monitoring
Soft Skills
technical customer supporttroubleshootingcollaborationtransparencyorganizational skillsproject managementfast learnernatural curiositylove of technology
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in CybersecurityBachelor's degree in EngineeringBachelor's degree in MathematicsBachelor's degree in Information Systems