Wisemen Multimedia, LLC

Infrastructure Engineer

• Support the needs of the client and achieve their business objectives
• Develop strategies for using technology to achieve their business goals
• Deploy, configure, maintain, and monitor eGain and Cloud network infrastructure
• Solid understanding of firewalls, routers, NAT gateways, VPN, proxies, load balancers, and other boundary security devices
• AWS VPC, VPC gateway, transit gateways, and ELB
• Azure VNET, Security groups, and ExpressRoute
• Deploy, configure, maintain, and monitor servers on Windows and Linux platforms
• Hypervisor VM administration (Hyper-V and/or VMWare)
• Infrastructure based on AWS and Microsoft Azure platforms
• Optimize reliability, performance, supportability, and security of infrastructure
• Provide technical inputs in the design and review of architecture, policies, and procedures to ensure security, reliability, availability, performance, and backup and disaster recovery of infrastructure
• Create and document network architecture and design decisions
• Automate routine tasks for deployment, configuration, and monitoring for all of the above
• Work with a cross-geography team on network and Infrastructure related tasks
• Collaborate with in-house staff to manage IT systems
• Train staff on new and existing technologies
• Design and implement IT systems and networks

Technical Project Manager

• Wisemen is seeking a project manager to join our Contact Center Support team
• Define, analyze, and orchestrate the delivery of the business and technical requirements of complex Contact Center implementations
• Coordinate quality assurance, installation, documentation, and delivery management
• Provide the technical capability to support multiple enterprise infrastructure team efforts and the goals of the Program
• Contribute to all phases of the Program/Project Management lifecycle within the PMO
• Generate/Review executive presentations
• Generate/Review training programs
• Generate/Review reports for business customers
• Conduct ProSight Updates – Portfolio/Program Management for Unified Network System (UNS)
• SharePoint Administration/Migration
• Power Teams User/Administration, PowerBI User/Administration support
• MS Project support, MS Visio support, Ad-hoc Excel support for the leadership team
• Ad-hoc PowerPoint support for the leadership team (1-2 weekly)
• Change Management leadership/documentation/training
• Interact daily with varying team members including IT Specialists and Program Analysts
• Manage Agile meeting documentation with respect to Unified Work Requests (UWR)
• Develop Impact Cost Analysis for Unified Work Requests (UWR)
• Track, report, incorporate, and manage input for publication updates
• Train on Work Request Management Systems (WRMS) regularly
• Track Impact Cost Analysis data throughout the entire Agile lifecycle
• Track Change Request (via CCE Matrix) status throughout the entire lifecycle.

Infrastructure Engineer

Technical Project Manager – Cisco Customer Voice Portal