Wisemen Multimedia, LLC

Technical Project Manager – Cisco Customer Voice Portal

Wisemen Multimedia, LLC

full-time

Posted on:

Location Type: Hybrid

Location: Chamblee • 🇺🇸 United States

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Salary

💰 $105,000 - $120,000 per year

Job Level

Mid-LevelSenior

Tech Stack

JavaVMware

About the role

  • Wisemen is seeking a project manager to join our Contact Center Support team
  • Define, analyze, and orchestrate the delivery of the business and technical requirements of complex Contact Center implementations
  • Coordinate quality assurance, installation, documentation, and delivery management
  • Provide the technical capability to support multiple enterprise infrastructure team efforts and the goals of the Program
  • Contribute to all phases of the Program/Project Management lifecycle within the PMO
  • Generate/Review executive presentations
  • Generate/Review training programs
  • Generate/Review reports for business customers
  • Conduct ProSight Updates – Portfolio/Program Management for Unified Network System (UNS)
  • SharePoint Administration/Migration
  • Power Teams User/Administration, PowerBI User/Administration support
  • MS Project support, MS Visio support, Ad-hoc Excel support for the leadership team
  • Ad-hoc PowerPoint support for the leadership team (1-2 weekly)
  • Change Management leadership/documentation/training
  • Interact daily with varying team members including IT Specialists and Program Analysts
  • Manage Agile meeting documentation with respect to Unified Work Requests (UWR)
  • Develop Impact Cost Analysis for Unified Work Requests (UWR)
  • Track, report, incorporate, and manage input for publication updates
  • Train on Work Request Management Systems (WRMS) regularly
  • Track Impact Cost Analysis data throughout the entire Agile lifecycle
  • Track Change Request (via CCE Matrix) status throughout the entire lifecycle.

Requirements

  • Minimum of 4 years of experience working with CVP Studio, Java, and back-end integration with databases and web services
  • Familiarity and exposure to Report Customization with Aceyus
  • Familiarity and exposure to Cisco 3rd Party Products (i.e. Nuance, Finesse, Verint, etc.)
  • Minimum 4 years of experience in VoiceXML IVR technologies
  • Experience with Visio, MS Project, and other MS Office Applications
  • 5 years of experience with Cisco UCCE platforms: Intelligent Contact Management, Customer Voice Portal, Cisco Identity services, and Finesse
  • 5 years of experience with Windows Server platforms
  • 3 years of experience with VMware technologies in asset allocation, deployment, migration, and troubleshooting
  • Minimum of 6-8 years of experience with a bachelor’s degree, or 8 years of experience in lieu of a degree
  • Able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance
  • Must be a US Citizen.
Benefits
  • Flexible work from home options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CVP StudioJavaVoiceXML IVRReport CustomizationCisco UCCEWindows ServerVMwareImpact Cost AnalysisChange ManagementAgile
Soft skills
project managementcommunicationleadershipteam collaborationdocumentationtraining
Certifications
Moderate Risk Background Investigation (MBI)