Provide Slack-first support managing customer interactions using Pylon.
Troubleshoot technical issues related to data connectivity and API integrations.
Conduct live consultations and guide customers through complex scenarios.
Aggregate customer feedback for product and engineering teams.
Contribute to support documentation and self-service guides.

Requirements

3+ years of experience in technical support or related field
Strong ability to write and read SQL
Experience with troubleshooting Snowflake/BigQuery permissions and connection strings
Proficient in API usage and integrations, particularly GraphQL
Familiarity with tools like Postman or cURL
Experience using modern support stacks, specifically Pylon for Slack-based support
Proven ability to manage customer interactions in high-pressure situations

Benefits

Direct Impact: You are the face of the company to our customers and the eyes and ears for our engineers.
Growth: You will gain deep expertise in the "Modern Data Stack" and the emerging field of Enterprise AI.
Culture: Join a team of high-performers who value clear communication, technical excellence, and winning together.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLAPI integrationsGraphQLSnowflakeBigQuerytroubleshootingdata connectivityPostmancURLPylon

Soft Skills

customer interaction managementproblem-solvingcommunicationguidancefeedback aggregationdocumentation contributionhigh-pressure situation management