Customer Support Specialist
Zenergi
Customer Support Representative
Wirex
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- What you will do: Answer clients' questions and help resolve the issues over chat
- Participate in building Wirex multi-language knowledge base and community
- Be ready to collect feedback from the clients and share product improvement ideas
- Cooperation with other departments regarding customer requests
Requirements
- Advanced/“strong” upper intermediate English (both verbal and written)
- Fast learner and flexible for changes
- Highly organized and self-disciplined
- Able to understand clients' issues, and questions, and figure out the best-fit solution
- Capable of working under pressure and handling clients with a negative attitude
- Will be a plus: Experience in customer service or technical support
- Familiar with Zendesk/Freshdesk and Atlassian products
- Passionate about Bitcoins and blockchain technologies
