Wiremind

Customer Success Manager

• First-level support: respond to incoming requests from our partner clubs (questions, issues, assistance requests).
• Triage and resolution: analyze requests, resolve straightforward issues, and escalate to Product or Development teams when necessary.
• Client communication: provide clear, prompt, and professional follow-up with clubs.
• Voice of the customer: collect feedback, identify friction points, and report recurring needs to internal teams.
• Documentation: contribute to improving the knowledge base (FAQ, user guides).
• Improvement of internal processes: activity tracking and automation.
• May be required to travel to client sites.

Customer Success Manager – Internship

Business Development Rep

• En tant que stagiaire Business Developer, vous rejoindrez une équipe de Business Developers seniors expérimentés travaillant ensemble pour générer de nouveaux leads commerciaux et les convertir en opportunités de vente.
• Générer et qualifier des opportunités : identifier des prospects et trouver les contacts clés / décideurs.
• Prospection personnalisée et créative : contacter les prospects de manière innovante et personnalisée afin de décrocher des démos.
• Démos produit : participer aux démos aux côtés d’un Senior Business Developer ou gérer de manière autonome vos propres démos avec les prospects.
• Suivi des prospects : s’assurer que tous vos prospects sont suivis de près jusqu’au passage de relais au Senior Business Developer.
• Reporting : fournir un reporting hebdomadaire et mensuel de vos résultats.
• Mise à jour du CRM : s’assurer que notre CRM (Pipedrive) est mis à jour quotidiennement.

Business Developer – Stage

DevOps Engineer

• Design, implement, maintain, and automate our platform infrastructure
• Contribute to platform improvements by learning and experimenting with new techniques
• Analyze and resolve infrastructure-related issues, automating solutions
• Train Software Engineers in DevOps culture and platform tools

DevOps, SRE, Platform Engineer

Data Engineer

• support the ML engineers by improving our MLOps platform
• Work closely with software engineers to implement the data science algorithms in the client applications in a safe, scalable and maintainable way
• Exchange with the platform team to keep the infrastructure debt at a minimum
• Help the team deploy our algorithms in production in a safe, scalable and maintainable way

Customer Success Manager – Internship

Business Developer – Stage

DevOps, SRE, Platform Engineer

Data Engineer – Internship