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About the role
Key responsibilities & impact- First-level support: respond to incoming requests from our partner clubs (questions, issues, assistance requests).
- Triage and resolution: analyze requests, resolve straightforward issues, and escalate to Product or Development teams when necessary.
- Client communication: provide clear, prompt, and professional follow-up with clubs.
- Voice of the customer: collect feedback, identify friction points, and report recurring needs to internal teams.
- Documentation: contribute to improving the knowledge base (FAQ, user guides).
- Improvement of internal processes: activity tracking and automation.
- May be required to travel to client sites.
Requirements
What you’ll need- Currently a student in a business school, engineering school, university, or equivalent.
- Excellent written and verbal communication skills in French; English is a plus.
- Strong service mindset and good listening skills.
- Analytical mindset, attention to detail, organized and autonomous.
- Interest in technology and sports.
- Proficiency with office tools (Notion, Slack, Excel / Google Sheets).
- Comfortable with CRM, ticketing, or support tools (HubSpot, Front, etc.) or willing to learn.
- Ability to work in a team within a fast-paced environment.
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
analytical mindsetattention to detailservice mindsetautonomous
Soft Skills
written communicationverbal communicationlistening skillsorganizational skillsteamwork