Wingz

General

• Learn your market first. Get to know the clients, the drivers, the trip patterns, and the relationships that make your assigned market work; your fluency here is the foundation for everything else.
• Build strong partnerships with our NEMT broker clients. Show up consistently, communicate clearly, and follow through every time. Your goal is to make Wingz the trusted, reliable carrier in your market, so brokers route more trips to us.
• Commit to trip completion. Once a trip is assigned to Wingz, you own it. Coordinate with drivers, monitor trips in progress, and resolve issues quickly so every member gets to their appointment safely and on time.
• Onboard new drivers into the Wingz partnership. Walk them through every requirement, procedure, and process, documentation, background checks, vehicle readiness, so they can confidently join the NEMT industry as a Wingz partner driver.
• Activate inactive drivers. Make the calls, understand what's holding them back, and get them back on the road.
• Drive partner-driver success. Be the human point of contact our drivers can count on. Build loyalty, prevent churn, and grow retention in your market, because every retained driver is one we don't have to replace.
• Help drivers grow their daily earnings. Where needed, coordinate trip assignments and dispatch so your drivers see consistent, meaningful daily income. Strong earnings are what keep drivers partnered with Wingz long-term.
• Step into adjacent responsibilities as the team scales, operations support, dispatch backup, training new hires, and wherever the business needs you most.
• Bring market-level insights back to the wider Wingz team to inform how we improve.

Account & Driver Partnership Specialist