Technical Support Representative
Wing Assistant
full-time
Posted on:
Location Type: Remote
Location: India
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Job Level
About the role
- Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)
- Provide tech support via phone, email, and chat
- Help provide, update, and regularly send out invoices
- Guide customers through the initial stages of interaction with the platform/product
- Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
- Document customer interactions in the CRM and keep records up to date.
- Use the client's ticket system to track service requests and customer feedback.
Requirements
- At least 1 year proven experience as a Technical Support Representative
- Excellent English communication skills, both written and verbal
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
Benefits
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingcustomer interaction documentationinvoice managementworkflow creationFAQ development
Soft skills
communication skillsorganizational skillstime managementproactiveattention to detail