Wing

Supply Chain

• Own and execute the departmental roadmap, including component reuse initiatives and the global rollout of new product recovery operations.
• Lead recurring synchronization meetings and drive accountability across Legal, Regulatory Policy, Reliability Engineering, and Manufacturing to resolve critical program blockers.
• Partner with IT to develop and implement robust Information System support to replace manual tracking with automated, real-time data visibility for high-volume asset flows.
• Manage the timeline for international initiatives, including regional recycling programs, ROI analysis for new markets, and the onboarding of Third-Party Service Providers (3PSPs).
• Define and standardize end-to-end manufacturing process documentation to satisfy stringent quality and regulatory requirements for the reintroduction of reconditioned assets into service.
• Proactively identify and mitigate risks related to intellectual property protection (data wiping), trade compliance, and sub-assembly life-limit tracking.

Reverse Logistics Manager

Data Analyst

• Analyze complex datasets to uncover trends, patterns, and insights.
• Identify the right data sources to answer ambiguous business questions and ensure analyses are accurate and actionable.
• Design and build robust models to evaluate tradeoffs and quantify impact.
• Conduct scenario analyses and sensitivity testing to support strategic decisions.
• Synthesize analytical findings into clear, executive-level recommendations for senior leadership.
• Strategize, develop, and scale dashboards, automated workflows, and self-serve analytics to operationalize insights across the organization.
• Partner with leadership to frame ambiguous problems into well-defined analytical questions.

Analytics Manager

Operations

• Manage the end-to-end service delivery of our globally deployed edge IT infrastructure systems and our Technical Operations (TechOps) support function
• Develop and strengthen strategic relationships with IT support vendors
• Own the budget for the IT Field Operations function
• Define and execute the strategic roadmap for IT Field Operations
• Lead cross-functional projects to implement new IT Field Operations capabilities and services
• Partner with IT Engineering and Solutions teams to define requirements for our ITSM capabilities as well as other support tools
• Represent the IT Field Operations function in strategic planning discussions with business and technology leadership
• Serve as the primary escalation point for major operational incidents

IT Field Operations Manager

Financial Planning and Analysis

• Lead financial innovation for commercial partnerships
• Partner with Operations to evaluate ROI of new launch sites
• Create data-driven frameworks for promotions
• Serve as the financial 'source of truth' for leadership
• Manage and develop a small team of strategic finance analysts

Head of Strategic Finance, Commerce

• Collaborate closely with numerous cross-functional stakeholders to evaluate new technologies, capabilities, and procedures to ensure their end to end readiness for operational deployment
• Engage routinely with flight operations leadership around the globe to ensure training activities are meeting the current and future needs of commercial operations
• Provide strategic leadership for aviation training and operational evaluation teams to continuously improve efficiency, throughput, and quality
• Standardize global flight operations by partnering with regional Chief Pilots to ensure a unified approach to safety and performance while accounting for local regulatory nuances
• Design and implement a data-driven feedback loop between operational evaluations and training curricula to rapidly iterate on procedures as the technology evolves
• Drive the operational readiness for future Part 108 implementation and deployment of ever greater system automation to enable next gen delivery capabilities
• Oversee the development and delivery of high impact training content that is responsive to rapid system, operational, and regulatory improvements
• Mentor and lead a multidisciplinary team of aviation training and operational evaluation professionals

Aviation Training and Operations Readiness Lead

• Manage Wing’s UAS cargo special provisions program and ensure Wing compliance with its UAS cargo regulatory authorizations
• Review and approve internal audits of offered and accepted UAS cargo to ensure compliance
• Participate in regulatory and compliance audits as mandated by the relevant regional authorizing body
• Identify and report within Wing any deviations from compliance with local, state and federal HAZMAT/Dangerous goods regulations or IATA & ICAO requirements
• Grant authorization for carriage of specific items for carriage by Wing within categories permitted by Wing regulatory authorizations
• Verify that items available to be transported aboard a Wing UAS are limited only to authorized items
• Review requests for Wing carriage of specific HAZMAT/Dangerous Goods or Special Provision items
• Work with the Flight Operations Training team to produce courses related to authorized UAS Cargos
• Approve training materials and courses used by Wing pertaining to Hazardous Materials/Dangerous Goods or Special Provision items, as necessitated by regulations
• Verify that all required training for employees is completed and up-to-date
• Conduct audits of merchants and partners to ensure compliance with operator and regulatory training requirements

UAS Cargo Operations Manager

Account Manager

• Build & Lead: Recruit, mentor, and manage a world-class team of Strategic Account Managers. Set the standard for effective team culture, account excellence, professional development, and performance management.
• Scalable Account Excellence: Define the long-term roadmap for the Account Management org. Develop and execute playbooks and processes that will allow Wing to maximize its value to a growing number of partners.
• Business Case Development: Develop and garner executive support to pursue new business opportunities in response to partners’ needs. Navigate organizational implications, including resourcing, timelines, and tradeoffs.
• Internal Advocacy and Execution: Act as the voice of the partner internally, while providing the cross-functional program leadership necessary to bring new and improved offerings to market swiftly. Collaborate with Product, Engineering, Operations, and other functional leadership to ensure the Wing’s evolving service offering exceeds partner needs.
• Strategic Alignment: Ensure the Account Management strategy and plans align with Wing’s overall product, operational, and financial plan. Maintain high-trust and collaborative relationships with cross-functional leadership.
• Executive Stewardship: Act as the strategic partner relationship owner, leading engagement with executive-level stakeholders in the retail, technology, restaurant, and healthcare industries.
• Complex Problem Solving: Orchestrate cross-functional efforts in response to partners’ real-time technical and operational needs, safeguarding Wing’s reputation for reliability.
• Proactive Service Optimization: Drive the continuous improvement of Wing’s service by partnering externally and internally to stay ahead of partner needs. Proactively execute on levers to exceed critical success metrics - including those tied to service quality, end-customer adoption and usage - leading to further account expansion.

Head of Account Management

Customer Support

• Act as the primary point of contact for B2B clients via email, and chat.
• Handle incoming support inquiries with professionalism, empathy, and efficiency.
• Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
• Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
• Maintain accurate records of client interactions and issue resolutions in CRM systems.
• Identify recurring problems and escalate them appropriately to internal stakeholders.
• Contribute to documentation, FAQs, and process improvements to streamline support workflows.