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Salary
💰 CA$67,500 - CA$90,500 per year
About the role
- Gather and document business requirements through customer interviews, workshops, and feedback sessions.
- Translate customer and stakeholder needs into functional requirements, user stories, and acceptance criteria.
- Conduct market and competitive analysis to identify trends and opportunities.
- Support the Product Manager in prioritizing backlog items based on business value and feasibility.
- Participate in User Acceptance Testing (UAT) to validate new features and enhancements.
- Analyze product usage data to identify areas for improvement or feature adoption opportunities.
- Ensure all product documentation is clear, accurate, and up to date.
- Collaborate with developers, QA, and product stakeholders throughout the delivery lifecycle.
- Collaborate with the Support team to understand recurring customer issues and integrate solutions into the product roadmap.
- Partner with Technical Services to ensure product changes are reflected in training and customer onboarding.
- Assist in preparing product release notes and customer communication for upcoming features.
- Present proposed solutions, enhancements, and delivered functionality to customers
Requirements
- Minimum of 2–4 years of experience in product analysis, business analysis, or related role.
- Experience in aviation, airline operations, or aerospace software or other highly compliant industries.
- Experience creating functional documentation, user stories, and process flows.
- Experience delivering customer training or documentation.
Benefits
- extended healthcare
- dental
- EAP
- RRSP matching program
- flexible work schedule
- Summer Friday hours
- social committee events
- quarterly Town Hall meetings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business requirements gatheringfunctional requirementsuser storiesacceptance criteriamarket analysiscompetitive analysisUser Acceptance Testing (UAT)product documentationprocess flowscustomer training
Soft Skills
collaborationcommunicationprioritizationanalytical skillsproblem-solvingcustomer focuspresentation skills