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IT Support

• 1st- and 2nd-level support for colleagues using MacBooks, iMacs and apps
• Setup and maintenance of devices, including user setups, updates, software installations and MDM
• Pragmatic analysis and resolution of incidents and user inquiries
• Support for company-specific tools such as Microsoft 365, Entra and CTERA
• Structured logging and documentation of support cases
• Coordination with internal contacts and external partners

IT Support – Apple/Mac Environment

Administration

• Operate, administer and continuously develop our server landscape (on-premises and cloud), ensuring availability, performance and data security.
• Manage and optimize central services such as Active Directory, Entra ID, Exchange Online and Microsoft 365, and administer modern cloud and SaaS solutions.
• Support and develop network infrastructure at all locations, including firewalls, VPNs and security concepts, and implement IT policies and access control models.
• Plan and introduce new systems, tools and processes with a focus on sustainable integration and added value for the organization.
• Responsible for IT budget, license management and procurement, as well as evaluating and selecting new technologies and solutions.
• Coordinate external IT service providers and technology partners and work closely with internal teams.
• Maintain and improve IT documentation, processes, security concepts and disaster recovery plans.
• Ensure smooth IT operations at the locations in Aachen, Berlin and Cologne and, prospectively, at further international locations.

IT Support – Apple/Mac Environment

IT Lead – System Administration, Infrastructure