IT Support – Apple/Mac Environment

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IT Supporter role in Apple/Mac environments providing technical assistance across multiple locations. Ensuring productivity and collaboration through effective IT support and solutions.

Posted 4/30/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

1st- and 2nd-level support for colleagues using MacBooks, iMacs and apps
Setup and maintenance of devices, including user setups, updates, software installations and MDM
Pragmatic analysis and resolution of incidents and user inquiries
Support for company-specific tools such as Microsoft 365, Entra and CTERA
Structured logging and documentation of support cases
Coordination with internal contacts and external partners

Requirements

What you’ll need

Completed vocational training or initial professional experience in the IT field
Knowledge of Apple/macOS
Experience with MDM solutions (e.g. Jamf)
Familiarity with Microsoft 365 and Entra
Structured, reliable and service-oriented working style
Curiosity and a quick grasp (fast learner)

Benefits

Comp & perks

Good work–life balance through an annual working time account, company shutdown periods, flexible working hours, part-time options & flexible remote work days
Support for professional and personal development, e.g. free language courses
Subsidy for Urban Sports Club & Deutschlandticket (public transport pass)
Company pension scheme & capital-forming benefits
Refreshments and (healthy & indulgent) snacks available free of charge
Feel-good managers on four paws (office dogs)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

1st-level support2nd-level supportMDM solutionsApplemacOSsoftware installationsuser setupsincident resolutionstructured loggingdocumentation

Soft Skills

service-orientedstructured working stylereliablecuriosityquick learner