Marketing Specialist, Trade Marketing
Lavazza Group
Job Level
Senior
About the role
- Oversee UK fulfilment capabilities for DTC and Retail channels
- Manage relationships with UK 3PLs and logistics partners, ensuring contractual compliance and performance metrics
- Coordinate critical DTC product launches and Retail pipefill with 3PLs
- Work alongside sales to manage Amazon fulfilment
- Develop and improve SOPs for logistics management and order fulfilment
- Identify opportunities for process improvements and automation
- Oversee fulfilment of orders and liaise with partners and customers to ensure orders fulfilled on time and in full
- Work closely with Supply Chain to manage weekly stock holding levels at 3PLs and retailer warehouses
- Develop, implement, and govern KPI reporting for operational performance
- Own end-of-month fulfilment invoice review process and identify cost optimisation opportunities
- Own and drive complex cross-functional operational projects
- Collaborate with Supply Chain, Retail, Marketing, Customer Experience and Finance
- Manage 1 Operations Executive and hold weekly 1-1s
- Report into the Operations Lead (UK & EU) and occasional travel to UK warehouse in Leighton Buzzard
Requirements
- 5 years operations experience in an e-commerce business that operates across DTC, Amazon and Retail channels
- Warehouse and logistics experience as the main area of expertise
- Preferably experience in the UK market
- Strong grasp of e-commerce ops tech infrastructure, including ERPs, WMSs, Shopify
- Proficient in handling large, intricate datasets, including expert skills in Excel/Google Sheets
- Proven track record of success in optimising operations, driving efficiency improvements, and managing complex cross-functional projects
- Great attention to detail
- Self starter
- Growth mindset and intellectually curious
- Strong communication and negotiation skills
