Wild Nutrition

Customer Support

• Looking to work in a fast-growing and forward-thinking brand, who places as much emphasis on purpose and impact on the planet, as they do on profit? We are looking for someone to join our Customer Care team in Lewes that believes in our supplements and wants to be part of a growing business that is making a positive difference in the world.
• As a small team we are involved in every aspect of the business and play a core role in both retention and revenue generation. As a Customer Care Specialist you would work very closely with all of our internal systems and would need to demonstrate a keen eye for detail and a proactive approach to day to day work.
• We are looking for a dynamic team player with a positive can-do attitude, who constantly exercises initiative and proactivity. We are searching for someone who genuinely loves interacting with people, can build lasting relationships with our partners, and can calmly handle any daily challenges with a positive mindset.
• This role is offered as an initial 6-month fixed-term position, with potential to extend.
• Responsibilities:
• Playing a key role in the day-to-day management of our customers & subscribers
• Managing customer enquiries across all channels (including Email, Phone, Online Chat and Socials)
• Outbound calling of new subscribers to gain valuable feedback and reduce cancellations
• Daily interaction with our fulfilment team to ensure customer satisfaction
• Processing/assisting customers with orders and queries via our website
• Maintaining/responding to our customer reviews
• Providing new ideas and innovative solutions for growth in the team
• Assisting with order reports and troubleshooting where necessary

Customer Care Specialist

Accountant

• Wild Nutrition does supplements differently: Food-Grown® ingredients close to their original food form, better recognised, better absorbed and better retained.
• Fast-growing, purpose-driven company focused on empowering women's health through science-backed supplements.
• Fixed-term Management Accountant covering a period of maternity leave, responsible for month-end reporting, budgets, and process improvements.
• Management of the month-end process including preparation and review of monthly management accounts.
• Prepare and review financial journals, including prepayments and accruals.
• Lead a disciplined month-end close process, establishing clear internal deadlines and accountability.
• Develop and refine monthly management information and reporting, focusing on efficiency and automation.
• Manage balance sheet reconciliations and cashflow updates.
• Collaborate with stakeholders and budget holders to ensure optimal cost management and accurate reporting.
• Contribute to effective management of working capital.
• Assist in development of annual budgets and forecasts; update and maintain budget and forecast spreadsheets with budget holders.
• Support the Finance Manager and Finance Director with the year-end audit process and ad-hoc projects.
• Produce ad-hoc internal reports for senior management.
• Manage administration of company credit cards and expenses platform.
• Company values: Wellbeing, Intelligence, Leaning in, Dedication. Committed to diversity and equal opportunity.

Customer Care Specialist

Management Accountant – Fixed Term