Customer Support

• Looking to work in a fast-growing and forward-thinking brand, who places as much emphasis on purpose and impact on the planet, as they do on profit? We are looking for someone to join our Customer Care team in Lewes that believes in our supplements and wants to be part of a growing business that is making a positive difference in the world.
• As a small team we are involved in every aspect of the business and play a core role in both retention and revenue generation. As a Customer Care Specialist you would work very closely with all of our internal systems and would need to demonstrate a keen eye for detail and a proactive approach to day to day work.
• We are looking for a dynamic team player with a positive can-do attitude, who constantly exercises initiative and proactivity. We are searching for someone who genuinely loves interacting with people, can build lasting relationships with our partners, and can calmly handle any daily challenges with a positive mindset.
• This role is offered as an initial 6-month fixed-term position, with potential to extend.
• Responsibilities:
• Playing a key role in the day-to-day management of our customers & subscribers
• Managing customer enquiries across all channels (including Email, Phone, Online Chat and Socials)
• Outbound calling of new subscribers to gain valuable feedback and reduce cancellations
• Daily interaction with our fulfilment team to ensure customer satisfaction
• Processing/assisting customers with orders and queries via our website
• Maintaining/responding to our customer reviews
• Providing new ideas and innovative solutions for growth in the team
• Assisting with order reports and troubleshooting where necessary

Customer Care Specialist

Salary

Job Level

About the role

Requirements

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